Network Carrier Coordinator

Network Carrier Coordinator

The Network Carrier Coordinator will manage 4th party relationships with Network Carriers to ensure SOP compliance, delivery performance, properly timed billing, and overall customer satisfaction.

Location:

New Albany, OH (100% remote).

Pay: $18.00/hr (full‑time).

Schedule:

Monday – Friday, 8:00 a.m. – 4:30 p.m. (8‑hour shift with flexible start and end).

• Print delivery tickets for inbound trucks and fax them to Network Carriers.
• Research and update orders on Restoration Hardware’s “Ready to be Scheduled” (RTBS) report; work with Network Carriers to get orders scheduled.
• Process Return Authorizations (RAs), RA Clarifications, Pending RAs, Not in iDirect RAs, etc. for all locations.
• Manage the Open RA report (monthly).
• Research orders on the “Over 50” report (orders that have a delivery date 50 days old) either by obtaining a POD from the Network Carrier or conducting a follow‑up survey with the customer to confirm delivery; update system so we can invoice the client.
• Respond to pending invoice questions from the Network Carrier Invoicing Team.
• Validate and update complete dates in iDirect for orders that have a scheduled date.
• Assist Operations Supervisor with building return trucks.
• Serve as backup for Operations Supervisor’s phone and email.
• Perform other duties as assigned.

• Operations background (Logistics and/or Transportation).
• Meets corporate competency model requirements.
• Organizational skills.
• Ability to understand and follow work procedures.
• Communication skills (verbal and written).
• Ability to build professional relationships.
• Practical learning skills.

• Bachelor's degree preferred.
• One (1) year or more years of related experience required.

• Medical, Dental, Vision benefits start at 30 days.
• 401(k) savings plan with company match.
• Discounted employee stock purchase options.
• Quality employee discounts on tools, cars, appliances, travel, etc.
• All major holidays paid.
• Paid time off within your first year.
• Up to 12 weeks paid maternity leave.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.