Aviation Operations Specialist; NJUS

Aviation Operations Specialist (NJUS)

Company:
Net Jets Aviation, Inc. Area of Interest:
Flight Operations

Location:

Columbus, OH, US, 43219 Req

Purpose of Position:
The Aviation Operations Specialist has a working knowledge of Net Jets operations, with responsibilities ranging from introductory airport analysis and determining airport and aircraft capabilities, to coordinating the logistical tasks required for flawless flight execution. The Aviation Operations Specialist works throughout the booking lifecycle to identify and mitigate operational and service challenges to flight requests, recommending options that are customized to the Owners' preferences and appropriate to the context of the flight.

The Aviation Operations Specialist collaborates with other Net Jets teams to mitigate risks to service so that the day-of execution of the flight appears effortless in the eyes of the Owner.

Tasks and Responsibilities:
Effectively communicate options to support the best possible flight experience and are customized to the Owner and the context of flight. Communication must be delivered in a manner that is appropriate to the audience, and that supports exceptional service and an effortless experience for the Owner. The Aviation Operations Specialist may communicate directly with the Owner, as dictated by the situation.

Carry out quality and service reviews of flight reservations and then take ownership of mitigation options. Evaluate any factors that may keep the flight from meeting or exceeding the service expectations of the Owner. Examples include reviewing Owner flights at the time of booking and providing guidance on fuel stops, weather sensitive airports, and cargo or capacity considerations. This process involves coordinating with other Net Jets teams as appropriate before transitioning responsibility to the day of execution teams.

Throughout, the goal is to identify and implement options that mitigate potential issues while ensuring the Owner's experience appears seamless. Assist with airport research and analysis by gathering information and coordinating with airport, city, and state contacts. Support senior team members by learning about airport equipment, navigational aids, instrument procedures, aviation regulations, aircraft performance, and company flight operations. Help update and maintain internal data related to airport and aircraft capabilities and operational limitations.

Act as the central point of contact for operational and service-related questions that arise at time of booking with subsequent follow-up, consulting with Aviation Operations Specialist, Seniors and subject matter experts as necessary. Responsible for effective collaboration with Scheduling, Owner Services, International Trip Planning, Flight Operations, Flight Dispatch, Aircraft & Industry Insights, Meteorology, and teams from Net Jets Europe and Executive Jet Management.

Ensure internal system information is current, accurate, and aligned with operational requirements. Perform other duties as assigned to support operational needs and Owner satisfaction.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education:

High School Certifications and Licenses:
Years of

Experience:

2-4 years of experience

Core Competencies:

Adaptability Collaboration Curiosity Service-Oriented Strives For Positive Results Knowledge, Skills, Abilities and Other (KSAOs):
Minimum 2 years Net Jets experience Experience working in a service-oriented organization, preferably in Aviation Solid understanding of general aviation operations preferred General understanding of aviation weather General understanding of operational capabilities and limitations of Net Jets aircraft types General understanding of FAA crew duty and rest requirements (Net Jets knowledge preferred) General understanding of International flight logistics and requirements Basic knowledge and experience with Net Jets' Flight Center roles, responsibilities, and systems Excellent written…