Delivery Lead Specialist

Overview

The Specialist, Delivery Lead is responsible for the efficient delivery of all customer products and will lead and direct the Delivery Specialists. This position is responsible for hands‑on training of new Delivery Specialists as well as the ongoing monitoring and follow‑up of all route drivers. It will place a strong emphasis on customer service and organization as well as the ability to direct the work of others.

The Lead Delivery Specialist should be familiar with route balancing as well as other system functions in RACE, MS Word and MS Excel. The position may also be responsible for Desktop Delivery Specialist duties.

• Provide training and coaching to new and existing Delivery Specialists. Provide technical training and problem‑solving resources. Provides input for performance reviews.
• Assist management with vehicle safety and building security issues. Allocate resources to ensure timely deliveries as defined by customer requirements and expectations.
• Communicate customer feedback to appropriate supervisory personnel.
• Develop and contribute ideas and suggestions for operational improvements utilizing LEAN practices.
• Ensure the proper completion of all required paperwork.
• Assist management with route design, balancing and dispatch, including training and follow‑up of driver and vehicle safety as well as State and Federal Department of Transportation (Use the "Apply for this Job" box below). supervisory functions in the absence of the direct manager or supervisor.
• Assist with delivery operations as a route back‑up driver, when necessary.
• Adhere to established Standard Operating Procedures.
• Perform driver safety checks as needed, for follow‑up and/or retraining.
• Participate in the Safety Committee and conduct Tier 1 meetings.
• Assist in meeting with new customers and for onsite visits.

• High School diploma or equivalent education preferred.
• Minimum 3 years experience in a related field.
• At least two years of delivery experience preferred. Supervisory or leadership experience preferred. Knowledge of systems, tools, and/or processes in a delivery environment preferred.
• CDL may be needed in states where required.
• Computer skills preferred.
• Valid driver license.
• Clean driving record.
• Class B Commercial Driver’s License (CDL), only required for operating delivery vehicle exceeding 26,000 lb. Gross Vehicle Weight (GVW).
• Department of Transportation  with computer and other transportation systems preferred, GIS computer programs preferred.
• Ability to communicate both verbally and in writing, using the English language (English competency).
• Ability to represent the company professionally when making customer deliveries.
• Have good job performance and behavior as measured through indicators such as teamwork, attendance, customer service, productivity, etc.
• Basic product knowledge.
• Knowledge of operation of power/mobile equipment.
• Ability to understand addition, subtraction, multiplication, and division.
• Geographical knowledge of the delivery service area.
• Demonstrate a commitment to Office Net core values.
• Ability to transport single cartons up to 75 pounds as needed (75 lb industry standard).
• Ability to use manual pallet jacks to transport pallets of products up to 2,500 pounds.
• Ability to work in all seasons due to varied climates.
• Repetitive lifting and/or carrying of products and/or merchandise, repetitive climbing in and out of vehicle, ability to stand and/or walk for long periods of time, continuous walking, and including stairs.
• Ability to read and understand a map.
• Ability to up‑sell.
• Maintain a professional appearance.

The salary range for this role is $27.00 /hr to $30.00 /hr, and all state and local minimum wages will be complied with, which may adjust the displayed range. The company offers competitive salaries, a benefits package that includes a 401(k) and more, along with ample opportunities for advancement within the organization.

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records under the City & County of San Francisco Fair Chance Ordinance.