BDC​/Internet Manager

Cavender Auto Country-Ford
, a Cavender Auto Family Dealership, is currently looking for a talented, results-driven Business Development/Internet Manager to help lead and elevate our Service BDC operations. This role supports the Business Development Manager in driving appointment volume, improving customer satisfaction, and developing a high-performing BDC team across inbound and outbound operations.

• Pay will be $70 - $96K a year, based on experience.
• Medical, Dental and Vision Insurance, and pet insurance
• Paid Time off
• Paid Maternity and Paternity leave (Parental Leave)
• Company Paid $10,000 life insurance policy
• Employee discounts on Vehicles, Service and Parts
• Professional growth and development training on a quarterly basis.

• Hire, coach, train, and monitor Business Development Representatives to ensure top performance
• Interview candidates and make staffing recommendations
• Create and maintain schedules for all BDC teams and manage schedule adherence
• Assess, document, and de-escalate employee concerns while keeping leadership informed
• Monitor training completion and ensure all assigned training is completed on time

• Work closely with Department Managers to develop appointment-setting strategies that maximize dealership traffic
• Identify opportunities for continuous improvement within the BDC and overall organization
• Notify leadership and stores of critical system or phone outages immediately
• Serve as a Dialpad subject matter expert, maintaining accurate DID lines and system setup
• Assist with creating new user accounts and onboarding access for new hires

• Monitor call volumes and allocate staff appropriately
• Review calls for quality and provide real-time coaching and feedback
• Ensure consistent, high-quality customer interactions
• Manage advisor view cameras on BDC displays

• Manage outbound calling campaigns to meet monthly call volume goals
• Coach and develop OB associates to improve performance
• Create, update, and refine call scripts to support active campaigns
• Assist with monthly bonus payroll by verifying spiffs for accuracy

• Create and maintain training plans specific to each call queue
• Identify skill gaps and develop training resources as needed
• Stay current with industry trends and bring forward new ideas to enhance performance

• Previous Dealership BDC Manager experience required
• Strong leadership, organizational, and coaching skills
• Excellent interpersonal and customer service skills
• Ability to work in a fast-paced, results-driven environment
• High School Diploma or GED required
• Must pass background check and drug screen prior to employment