Part Time Branch Ambassador - Western Suffolk Area

Part Time Branch Ambassador - Western Suffolk Area

The Reimagined Branch

Experience:

Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. We believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience.

You’ll perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience‑obsessed. The Branch team exists to enhance the financial lives of people in the communities we serve. We are looking for outgoing, passionate people who really want to be part of this whole reimagined banking experience.

• Perform a wide variety of transactions, including check cashing, deposits, transfers and withdrawals.
• Monitor fraud mitigation and adhere to established operational policies and procedures.
• Resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.
• Support customers in all areas of the branch, from cash handling and service needs, to rotating throughout the branch based on customer needs.
• Educate customers on other banking channels as well as other products and services.
• Collaborate with an energized team of banking professionals to enhance customer retention and engagement.
• Research and answer customer inquiries with the intent of enhancing customer retention and engagement.
• Travel between branches in the assigned local area and support the market that you are assigned.

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales or Customer Service experience.
• At least 6 months of cash handling experience.

• Associate’s degree.
• 2+ years of Retail, Sales, or Banking Experience.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.