Patient Access Representative - MART, Pre-Registration

Position Summary

At Stony Brook Medicine, our Patient Access Representatives support the Revenue Cycle, Compliance and Patient Experience by accurately completing tasks in Registration, Financial Screening, Verification and Patient Throughput.

• Obtain complete and accurate patient demographic and insurance information, ensuring data is current and coverage is verified to meet billing requirements.
• Conduct thorough data assessment of all required patient information through interview and other methods to support patient safety and registration integrity during pre‑registration.
• Provide financial guidance and excellence in Financial Care to patients and their representatives by explaining insurance coverage and cost‑share responsibilities.
• Support POS collections by securing co‑payments at the time of pre‑registration.
• Utilize various worklists, monitor and ensure registration workflow and financial clearance process is complete within prescribed time frames.
• Demonstrate a positive organizational attitude and commitment to patient experience, maintaining a respectful and compassionate demeanor and providing high‑quality patient‑centered care.

• Associate's Degree with one year of working experience in customer service, public health, healthcare or a related industry such as insurance.
• Demonstrated excellence in verbal and written communication, computing and multi‑tasking skills.
• Experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).

• Bilingual in English and Spanish; billing, accounts receivable or customer service, call center experience.
• Familiarity with medical insurance benefits, demonstrated through experience with EMR computerized registration, financial and IT systems.
• Knowledge of medical terminology.
• Previous experience as a patient access representative at a medical center.

• Resume/CV should be included with the online application.
• Successfully complete pre‑employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services.
• Complete electronic reference check with a minimum of three professional references.
• Successfully complete a 4‑panel drug screen.
• Meet regulatory requirements for pre‑employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

$50,122 - $55,338 per year.