Quality Assurance Trainer

Position Summary

At Stony Brook Medicine, our Patient Access Services Team is responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in the areas of Registration, Financial Screening and Verification and Patient Throughput.

Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

The Patient Access Quality Assurance Trainer is a valuable members of our team, who will be responsible to develop employee education programs for new and current employees. The candidate will have proven expertise in Instructional Design, workflow documentation in both written and electronic formats. Additional responsibility includes quality assessment and assurance and training design which will become the basis of training development and execution.

This position requires confidence and proficiency in using various media i.e.;
Visio, PowerPoint, Adobe Captivate, and other training modes to support educational requests from various stakeholders in the department.

Duties of a Patient Access Quality Assurance Trainer may include the following, but are not limited to:

* Conceptualize, design, develop and assess high quality face-to-face, hybrid, online and on-demand courses on various Patient Access and Revenue Cycle related material. Ability to reprioritize projects as needed within a dynamic healthcare system in order to manage competing demands and meet required deadlines.

* Trains staff in processes and workflows to accurately and efficiently complete Patient Access tasks for various assignments throughout the department; including registrations, cashiering, financial investigations, scheduling, MRN assignments, regulatory consents and POS education/collections.

* Responsible for both live and eLearning, develops media and lesson plans using Visio, Power Point, Office Mix, Adobe Captivate, Apps, electronic tools and other training modes. Applies advanced technical knowledge of departmental principles and procedures in order to support system testing.

* Collaborate with team members and Subject Matter Experts (SME) to produce accurate and effective training materials, including workflow documentation, manuals, guides, etc.

* Continually identify and leverage opportunities to modify education; with the goal of advancing training quality by bringing new innovative teaching tools and techniques.

* Responsible for developing and communicating important staff updates and alerts to the Patient Access Department. Responsible for monitoring and responding to inquiries in Patient Access discussion board.

Qualifications

Required Qualifications:

* Bachelor's Degree with 2 years' related experience in teaching, employee training or corporate education.

Or in lieu of a Bachelor's Degree, an Associate's Degree with 5 years related experience in teaching, employee training or corporate education.

Experience includes:

* Patient Access and/or Revenue Cycle experience.

* Formal responsibility for assessing training needs and implementing department-wide training initiatives.

* Experience assessing skill gaps or operational needs.

* Coordinating or developing training initiatives to improve performance.

Preferred Qualifications:

* Master's degree.

* Modalities to include programs such as Adobe Captivate, Adobe Acrobat Pro, webinar instruction.

* Demonstrates expertise with electronic instructional design, syllabus and curriculum writing and experience within electronic modalities.

Please Note:

Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration.

Special Notes:
Resume/CV should be included with the online application.

Posting Overview:
This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are…