Quality Assurance Analyst-Non Profit Programming

ANS QA Analyst

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran's efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor's efforts to become self-sufficient and reach their full potential.

The ANS QA Analyst safeguards grant compliance, strengthens program quality, and elevates customer experience across ANS programs. This position is responsible for conducting strategic reviews, developing and delivering training on data systems and documentation standards, overseeing the financial management of grant funds, and coordinating service quality monitoring activities. Success requires expert knowledge of funder requirements and evidence-based practices (e.g., Trauma-Informed Care, Critical Time Intervention, Motivational Interviewing) to support staff training and continuous improvement.

Essential Duties and Responsibilities

• Plan, organize, and conduct Strategic Reviews to verify compliance with grant requirements across all ANS programs; document findings and track corrective actions to resolution.
• Develop, maintain, and update QA tools, forms, SOPs, policies, and documentation to reflect current requirements and best practices.
• Design and continuously improve data systems, forms, dashboards, and tracking tools in collaboration with program staff and stakeholders to ensure data accuracy, reliability, and consistency.
• Develop and implement documentation standards and performance measurement processes for new and existing programs, ensuring alignment with compliance and reporting standards.
• Train and support staff on QA processes (E.g., Start review), data collection protocols, data systems, documentation standards, and compliance requirements. Including onboarding and refresher trainings.
• Evaluate program operations and data quality, proactively identifying and resolving errors, inconsistencies, and compliance risks ahead of audits and emerging trends.
• Participate in external audits and funder monitoring visits, providing documentation and QA support.
• Research and recommend tools, systems, and technologies to improve monitoring, efficiency, and service delivery.
• Standardize key performance indicators (KPIs) and outcomes across programs to ensure consistent reporting practices and implement QA check-in processes to assess performance and identify strengths and improvement opportunities.
• Monitor program performance, outcomes, and compliance indicators, escalating risks to the Principal Analyst and Program leadership with actionable recommendations.
• Conduct limited monitoring of kitchen meal service operations and delivery activities, which includes review of meal counts, food temperature logs, driver logs, route documentation, and service records to ensure compliance with nutrition program standards, grant requirement and program outcomes.
• Maintain a working knowledge of basic kitchen and food service supply chain operations to support effective quality monitoring.
• Review complaints and incident reports and implement corrective actions to improve service quality.
• Coordinate and conduct monitoring visits to VOA Colorado and community partner/sub-grantee sites to assess compliance and adherence to best practices; escalate systemic issues with clear recommendations.
• Conduct site checks twice a year to verify adherence to program guidance and share findings with the Principal Analyst and program leadership.
• Participate in Program Evaluation and Review committees, providing QA insights, data analysis, and recommendations.
• Communicate data definitions, sources, and usage guidelines to support program evaluation/review and decision-making.
• Monitor grant expenditures and financial performance, ensuring timely spend and compliance with funding requirements; minimize reliance on internal accounts (e.g., account 4600) in alignment with financial policies.
• Identify and communicate financial or compliance risk indicators to Program Leadership and Principal Analyst; trigger start review focus when needed.
• Partner with Accounting and program leadership to identify training needs related to financial processes and incorporate them into QA activities/check-ins.
• Regularly discuss financial focus areas with directors/senior directors, incorporate them into strategic review agendas, and promote transparency through standardized templates, checklists, and periodic financial health snapshots for program leadership.
• Monitor and analyze customer satisfaction using survey (including DRCOG) and internal systems (e.g., Serv Tracker, SUDS, dashboards), track trends and generate insights to support continuous quality improvement, refine monitoring approaches where gaps exist (especially for programs without standardized survey), and report findings to inform training,…