Customer Service Representative

SPEC Building Materials is a family-owned and operated leader in the construction industry, specializing in building envelope solutions, sales, and distribution. Founded in 1973 in Kansas City, Missouri as Spec Roofers Wholesale, the company has grown from a single branch to 36 locations across the Midwest, South, and Southeast. SPEC focuses on superior customer service, quality products, on-time delivery, and competitive pricing, with carefully selected vendors based on product quality and market demand.

Associates receive training to be proficient in all phases of the industry and to maintain a professional, service-oriented approach. SPEC also supports Builders Supply Corporation (BSC), a leading source of training and development in professional supply chain management.

The Customer Service Representative is a full-time, on-site role based in Commerce City, CO. In this position, you will respond to customer inquiries by phone, email, and in person, providing accurate product information, pricing, and order status updates. You will process orders, returns, and exchanges, coordinate with warehouse and sales teams to ensure timely and accurate deliveries, and resolve issues to maintain strong customer relationships.

Daily responsibilities include maintaining customer records, following established procedures, and supporting the branch team with general administrative tasks. You will contribute to a positive, professional environment that reflects SPEC’s commitment to superior customer service and operational excellence.

• Strong customer service and customer support skills, with the ability to handle inquiries and issues professionally and effectively.
• Experience focused on customer satisfaction and customer experience, including resolving complaints and building long-term relationships.
• Background working as a Customer Service Representative in distribution, construction, or related industries is preferred.
• Clear verbal and written communication skills, with active listening and attention to detail.
• Basic computer proficiency, including order entry systems, email, and office software.
• Ability to work on-site in Commerce City, CO, in a fast-paced environment, managing multiple tasks and priorities.
• Collaborative mindset and reliability, with a commitment to punctuality, safety, and teamwork.
• High school diploma or equivalent required; additional training or experience in building materials or construction industries is a plus.