IT Network Engineer

Overview

The Network Engineer I is responsible for the planning, deployment, and maintenance of the network infrastructure supporting 911 call center operations. This includes ensuring high availability, redundancy, security, and performance of network systems, and providing technical support for network-related issues. The role works closely with Network II staff, system administrators, and the broader technology team to troubleshoot issues, perform routine changes, and conduct core networking tasks in line with organizational standards and best practices.

The position requires a scheduled on‑call shift and 24/7 remote support for any events occurring during that shift.

• Provide level I and II technical support for network issues.
• Adept at task prioritization and time management.
• Monitor network performance and ensure system availability and reliability.
• Assist the Network Engineer II in designing and implementing network solutions tailored to ADCOM’s needs.
• Configure and install network devices and services such as routers, switches, firewalls, load balancers, and VPN.
• Develop and maintain accurate network documentation, topology diagrams, labeling, and inventory records.
• Perform network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations.
• Troubleshoot network-related issues promptly to minimize downtime.
• Implement and oversee network security measures to protect sensitive data and ensure compliance with regulations.
• Provide technical support and guidance to call center staff and other stakeholders.
• Collaborate with IT team members and external vendors to resolve complex network issues.
• Maintain an up-to-date knowledge of emerging technologies and best practices.
• Support Radio and the organization’s diverse, multi-location network, and occasionally support other agencies’ networks that interface with our infrastructure.
• Provide after‑hours support, including during on‑call shifts.
• Maintain accurate labeling and comprehensive documentation of network configurations, changes, and maintenance activities.
• Generate regular reports on network performance, incidents, and resolution actions.
• Assist in the development of network‑related policies and procedures.
• Perform disaster recovery operations when required.

• Ability to implement, administer, and troubleshoot network infrastructure devices.
• Strong understanding of network infrastructure, hardware, and advanced routing and switching technologies.
• Experience troubleshooting multi‑location networks and using MPLS, Multi‑VRF, OSPF, BGP, Ether Channel/vPC, VLANs, HSRP, and Spanning Tree.
• Knowledge of firewall technologies, including Cisco Firepower, and VPN technologies.
• Knowledge of backup internet connections, failover concepts, disaster recovery methods, and network redundancy.
• Experience with network monitoring tools, protocol analyzers, and protocol data flows.
• Understanding of LAN, WAN, and network security concepts.
• Ability to create accurate network diagrams and documentation.
• Experience writing technical and business documentation.
• Experience with Cisco Unity Connection (CUC), Cisco Unified Communications Manager (CUCM), Cisco UCS, VMware, Windows, and Linux (preferred).
• Knowledge of service desk applications.
• Excellent verbal and written communication skills.
• Ability to work effectively within cross‑functional teams.
• Demonstrated ability to manage multiple tasks and projects.
• Strong organizational, customer service, and project management skills.

Bachelor’s degree in computer science, Information Technology, or a related field preferred. 2+ years of hands‑on Information Technology experience using a combination of hardware, operating systems, and client‑server applications in an enterprise‑wide distributed computing environment preferred. Experience and training in Windows Servers, networking, and firewalls are required.

Any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities may be considered.

• Require attainment of CJIS clearance within 30 days upon hire.
• Valid Colorado driver’s…