IT Desktop Analyst

Pay rate: Up to $24.00/hour, depending on experience.

• Troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
• Escalates problems not resolved within established service levels.
• Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
• Ensures work is performed in accordance to company policies, standards, and procedures.
• Assists with installing and de-installing software, PC's and peripherals as required. Performs own work and provides assistance to others as directed.
• Job tasks, correctly performed, have minimal impact upon the viability of the organization.
• Error is readily ascertainable by the supervisor and can be corrected.

• Skills are typically acquired through A+ certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment.
• Must possess basic desktop hardware knowledge, proficient use of Microsoft.

VEVRAA Federal Contractor - priority referral of Protected Veterans requested. An Equal Opportunity Employer - Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity national origin, age, disability, status as a protected veteran, or other characteristics protected by law.