Office Operations Manager

Overview

We are looking for an Office Operations Manager to join our Scotts Miracle Gro team!

If you thrive in a fast-paced, high-energy environment and enjoy balancing administrative excellence with operational execution, this role is for you. As the Office Operations Manager, you’ll oversee daily office functions while playing a key role in supporting our shipping, receiving, and inventory operations. You’ll partner closely with plant leadership to ensure smooth workflow, accurate reporting, and strong team alignment across the office and warehouse.

• Oversee Office and Operational Support:
  Lead day-to-day administrative, shipping, and receiving functions to ensure operational efficiency and accuracy.
• Manage Inventory Processes:
  Maintain accurate records of raw materials, additives, and finished goods. Monitor inventory movement and reconcile discrepancies to support production and customer demand.
• Coordinate Shipping and Receiving:
  Supervise scheduling, documentation, and compliance for all inbound and outbound shipments. Ensure on-time, in-full (OTIF) performance and continuous improvement of logistics metrics.
• Drive Operational Reporting:
  Oversee production and inventory data entry, generate key performance reports, and support data-driven decision-making.
• Financial and Administrative Oversight:
  Maintain plant-level accounts payable and receivable, and payroll reporting. Support budget tracking and cost control related to freight, materials, and supplies.
• Team Leadership:
  Supervise and coach office and logistics staff, fostering collaboration and accountability across departments. Support staffing, training, and performance development.
• Customer and Vendor Communication:
  Serve as a key contact for customers, carriers, and vendors. Coordinate orders, deliveries, and problem resolution to ensure seamless service.
• Compliance & Documentation:
  Maintain accurate shipping documents, insurance certificates, freight rates, and other records to ensure compliance with company and regulatory standards.
• Continuous Improvement:
  Identify and implement process improvements in office operations, shipping efficiency, and inventory management. Partner with Plant Manager and supervisors on special projects to enhance overall plant performance.

• 3–5 years of combined office management and operations/logistics experience in a manufacturing or warehouse environment, including prior supervisory experience.
• Strong knowledge of shipping, receiving, inventory control, and dispatching.
• Proven ability to manage administrative processes and operational workflows simultaneously.
• Working knowledge of customer service, purchasing, distribution, and financial processes.
• High level of proficiency with ERP systems (SAP) and Microsoft Office (Excel, Outlook, Teams).
• Excellent leadership, communication, and organizational skills.
• Knowledge of freight cost controls, LTL carriers, accounts payable, and payroll a plus.
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
• Bachelor’s degree in Business, Supply Chain, Accounting, or related field preferred.