Rental Operations Branch Manager- Wagner CAT Rental

Rental Operations Branch Manager
- Wagner CAT Rental (Project Management)

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

• Paid Time Off (PTO) Plan
  - Up to 96 hours
  of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
  
  Life and AD&D Insurance Life and AD&D Insurance
• Retirement Plans
  - Life and AD&D Insurance Retirement Plans
  - 401K
  and Roth 401K
  , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU
  - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include:
  Supplemental life Insurance, Critical Illness + Accidental Insurance,  and discounted employee phone plans.

The Rental Branch Manager II is responsible for the efficient and profitable operation of the assigned branch with high volume activity, direct reports and fleet responsibility. The position is expected to advise and make recommendations to the Regional Operations Manager with respect to the best interests of the company. Duties include all areas of running an independent business: personnel management, budget establishment and compliance, policy enforcement, and operations effectiveness.

Direct Reports May Include:
Shop Coordinator, Rental Sales Rep., Rental Coordinator, Rental Tech Level 1, 2, 3 & Rental Field Service, Rental Transport Driver.

Pay Rate:

Starting at $89,000.00 Annually Pay rate is dependent upon education & experience.

• Manages IRental reporting designed to adhere to and promote our 10W initiatives:
  On time delivery, service response time, invoice accuracy, etc.
• Provides direction for front of house operations to include showroom, rental counter, retail presence and overall customer experience.
• Participates in quarterly rental branch and counter audits
• Provides direction for the service department for compliance to unavailable fleet metrics, PDI's and general rental turn completion, etc.
• Responsibility for P/L of the assigned branches to include:
  Developing and adhering to annual budget;
  Hiring and training new employees;
  Ensure timely performance review and payroll functions are completed;
• Supervises store purchases and processes A/P documents to ensure timely payment to vendors
• Conducts monthly branch meetings to discuss metrics, successes, coaching on customer experience and branch execution
• Completes quarterly inventories for assigned branch(s)
• Other duties as assigned by Rental Leadership.

• Develops a culture of “Safety First” by modeling and enforcing all safety procedures
• Sets model of professionalism by establishing good housekeeping procedures and paying attention to personal appearance
• Develops and coordinates effective work schedules for all areas of the branch to allow for the efficient operations of the branch and to accommodate emergency requests
• Creates, reviews, and maintains immediate and long term plans for proper resource utilization (facility, tooling, and equipment)
• Helps implement new processes for training and development as well as improved rental operations.
• Works with Sales and Rental Admin on incoming new inventory process
• Communicates with Credit, Service, Sales, Transportation, Rental admin and other areas as needed.

• Develops and maintains strong relationships with field and office personnel, as well as with outside customers and vendors
• Sets the model of integrity by following through with commitments, being concerned for the welfare of employees and establishing a high level of trust with customers, vendors, and employees
• Establishes regular meetings with key personnel, such as Shop Coordinator, Rental Reps, etc.
• Establishes monthly meeting times with entire branch to provide status reports and to keep the line of communication open
• Helps build a strong team by being available as a coach and mentor
• Actively shares relevant information to be more effective with our team and our customers

• Learns and understands the products and services provided by Wagner Rents
• Communicates product and service information with customers in an effort to promote sales
• Develops and maintains relationships with all outside rental sales representatives

• Requires advanced knowledge of the Rental Fleet and IRental platform.
• Working knowledge of Wagner Rents and Wagner Equipment Co. CRM Tools
• Beginning knowledge of basic financial reporting and analysis (Intermediate knowledge preferred)
• Ability to troubleshoot and resolve customer issues through both IRental and Cat Rental Portal

• Consults with Regional Operations Manager to reach agreement on annual departmental objectives, budgetary guidelines,…