Congregate Dining Program Manager Commerce City, CO

Overview

Congregate Dining Program Manager job at Volunteers of America Colorado. Commerce City, CO. VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship‑building, volunteers and quality services to lift and support our neighbor’s efforts to become self‑sufficient and reach their full potential.

• The Program Manager for the Congregate Dining Program provides leadership and operational oversight for all aspects of Denver Metro Congregate Dining services.
• This role ensures high‑quality meal experiences for older adults while maintaining compliance with all applicable regulations and funding requirements.
• Program planning, budget management, and staff supervision.
• Build and ensure the senior’s voice is heard and the senior’s ideas play a prominent role in programming.
• Oversee program operations for the Denver Congregate Program, Mountain Community Senior Nutrition Programs (SNP), Transportation services, and building operations, ensuring services align with the evolving needs of older adults.
• Analyze service statistics, demographic trends, and best practices to inform program enhancements and responsiveness.
• Create and present program reviews.
• Recruit, train, supervise, and evaluate Lead Coordinator, Program Coordinators, and Database Administrator.
• Assist the Associate Director in developing and managing program budgets, monitoring revenue and expenses to ensure fiscal responsibility.
• Identify and pursue funding opportunities, including grants and Medicaid reimbursement, to enhance program sustainability and service delivery for Congregate and Transportation services.
• Track grant spending to ensure timely use of funds and proper allocation of expenses to budget lines.
• Ensure compliance with SUA, other funders’ policies, and all regulatory guidelines, maintaining accurate records and documentation for Congregate Dining.
• Utilize the Serv Tracker database to manage program data, track service metrics, and generate reports to support program evaluation and improvement.
• Oversee data entry into the SUA database (SUDS) for program compliance and supervise staff responsible for data accuracy.
• Assist with preparation and submission of grant applications, funding proposals, and required reports to ensure alignment with all funding requirements.
• Distribute and analyze annual client satisfaction surveys, partner staff and volunteer satisfaction surveys, managing outcome measurements to assess program performance.
• Foster meaningful communication and partnerships with community organizations, regulatory bodies, host agencies, and service providers.
• Plan and implement outreach initiatives to raise awareness of Congregate Dining, SNP, and Transportation services, and educate the public on the needs of older adults.
• 3.5 FTE Lead Coordinator, Program Coordinators, Database Administrator.
• Mentor and develop staff using a supportive, collaborative coaching, empowering yet accountable approach. Responsibility includes developing team unity and the competencies noted above (especially AIRS and HHS) in team members and coaching direct reports.
• Assist with volunteer recruitment, orientation, and recognition efforts to support program needs, ensuring all volunteers receive adequate support and supervision.
• In collaboration with development, obtain at least one new funding source annually to support and maintain current programming.
• Within the first year of hire, critically evaluate and analyze current staff, programming and operations and implement changes as needed.
• Within five years (FY30), Congregate Denver and Transportation will be fully self‑reliant on grants and fundraising efforts generated in part by this position and in conjunction with Senior Director ANS and development’s fundraising efforts.

Minimum Qualifications

• Bachelor’s Degree in gerontology or related human services field, or equivalent experience.
• Minimum two years…