E-Commerce​/Department LEAD

Commerce City, CO, United States (On-site)

Assist the Store e-Commerce manager in managing the day-to‑day operation of the store's e‑Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Meet or exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members adhere to local, state and federal laws, food safety procedures and company guidelines
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e‑Commerce department when the Store e‑Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e‑Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e‑Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e‑Commerce team
• Provide feedback on team members' daily performance and annual performance reviews
• Work cooperatively in a high‑paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Perform essential job functions with or without reasonable accommodation

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral and written communication skills
• Basic math skills (e.g., counting, addition, and subtraction)
• Self‑directed, ability to execute projects with minimal supervision

• Experience in a production‑oriented environment or warehouse environment, stocking shelves, or cashier experience