Eligibility Assistant

As an Eligibility Assistant, you will provide daily administrative and reception support to the Program Director, Operations Manager, Mobility, and ADA Assessment staff. Duties include general clerical tasks, data entry, processing mail‑in applications, managing faxes, and maintaining spreadsheets and reports.

This position will be at the LA Access MTM location at 5747 Rickenbacker Rd Commerce, CA 90040.

• Ensure all applicant's documents are complete, naming the documents accordingly and attaching them to the appropriate case.
• Assist applicants with completing incomplete documents.
• Scan ADA applications, interview guides, and other documents into the applicant's case in MTM Access.
• Maintain program spreadsheets and reports.
• Send required information to partner programs, such as paratransit provider, application mailer, and photo .
• Assist with conducting follow‑up phone calls.
• Maintain ongoing communication with the Quality Assurance team and the management team regarding violations of contractual deadlines and/or possible liquidated damages.
• Enter all contact information into the appropriate software system.
• Take applicant photo.
• Maintain schedule for interviews and functional assessments.
• Maintain confidentiality and comply with HIPAA regulations.
• Provide general office and administrative support, including comprehensive reception coverage while maintaining a high level of professionalism, greeting staff and visitors.
• Create mailings for appointment reminders and eligibility expiration notification.
• Create packets, letters, and copies as needed.
• Enter all mailed information and dates into the appropriate software system; check the fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes; process all outgoing and incoming mail and date‑stamp if needed.
• Anticipate needed supplies and order replacement supplies in a timely manner.
• Manage the filing system and document scanning system to ensure they are maintained and up‑to‑date electronically.
• Review recertification files and other required files.
• Conduct marking and tethering duties, as needed.
• Report promptly any complaints or unusual circumstances that may arise to management.
• Manage all office equipment, including printers and photocopiers.
• Maintain vendor files, monitor service, and recommend alternative suppliers as appropriate.
• Serve as contact for all office machines, building maintenance, equipment maintenance, and other vendor services as required.
• Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners, and the general public.
• Communicate professionally with senior leaders internally and externally.
• Adhere to all MTM established protocols and policies.

• High school diploma or G.E.D. equivalent.
• 1 year experience working with ADA and/or elderly population.
• 2 years of customer service experience.
• 2 years of administrative support experience.
• Intermediate level of proficiency or above with Microsoft Office Suite products, including Outlook, Word, and Excel.

• Ability to type 40 wpm.
• Project a professional image of MTM.
• Desire to work with different kinds of software technology.
• Exemplary communication and phone skills.
• Excellent customer service skills.
• Excellent organizational skills.
• Ability to work independently and as part of a team.
• Ability to identify with customer needs and circumstances.
• Ability to handle multiple tasks and situations.
• Ability to maintain a high level of confidentiality.
• Ability to follow specific instructions.

• College degree.

Starting Salary of $20/hr
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This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.