Customer Invoicing Specialist

Overview

We are seeking a precise and customer-focused Customer Invoicing Specialist to join our billing department. In this role, you will be the bridge between our sales operations and our clients, ensuring that every service or product delivered is accurately billed and documented. Your goal is to maintain high levels of billing accuracy to ensure timely payments and positive client relationships.

• Invoice Generation:
  Create and distribute high-volume customer invoices, credit memos, and debit notes based on sales orders, contracts, or service agreements.
• Billing Validation:
  Verify pricing, discounts, shipping charges, and sales tax to ensure all outgoing invoices are 100% accurate before delivery.
• Customer Liaison:
  Serve as the first point of contact for customer billing inquiries; research and resolve disputes, discrepancies, or requests for "proof of delivery."
• Portal Management:
  Upload and manage invoices within various customer‑specific electronic billing portals.
• Documentation:
  Maintain organized digital files of all customer invoices and billing correspondence.

• Experience:
  
  1–3 years in Customer Billing, Accounts Receivable, or a specialized Invoicing role.
• Detail‑Oriented:
  Exceptional "eye for detail" to catch manual entry errors in pricing or quantities.
• Organization:
  Proven ability to manage multiple deadlines and prioritize high‑priority accounts during month‑end cycles.

• Billing Accuracy:
  Maintaining a low error/re‑bill rate.
• Days Sales Outstanding (DSO):
  Helping to reduce the time it takes to collect payment.
• Response Time:
  Resolving customer billing disputes within a 24–48 hour window.