Sales Support​/Customer Relations Representative

We are seeking a proactive, detail-oriented Sales Support/Customer Relations Rep to act as the primary liaison between our customers, field sales team, and internal operations. This role ensures a seamless customer experience by managing the end-to-end sales order process, resolving discrepancies, and maintaining high-quality service standards.

• Order Management:
  Ensure sales orders are processed accurately and expeditiously, ensuring timely shipments and adherence to delivery deadlines.
• Customer Advocacy:
  Act as the first point of contact for customers and sales reps regarding pricing, availability, product information, and order status.
• Discrepancy Resolution:
  Research and resolve order, inventory, and invoice discrepancies, taking swift corrective action to maintain positive customer relations.
• Operational Liaison:
  Collaborate with Planning/Forecasting departments to align inventory availability with customer requirements.
• Financial Support:
  Assist the credit department by resolving invoice disputes and chargebacks.
• Reporting & Data Integrity:
  Create weekly spreadsheets and sales reports for management and maintain accurate data within the CRM/ERP system.
• Operational Support:
  Review daily order status and backorder reports and provide operational support across all product brands.

• 2+ years office experience.
• Strong multitasking and problem-solving abilities.
• Excellent communication and high attention to detail.
• Proficient in MS Office Suite (Excel, Word, Outlook).
• Experience with EDI order processing is a plus.