Experienced EMS Dispatcher

Job Summary

Life Line Ambulance has an open position for an experienced Dispatcher/Controller within our Communications Team. This role provides immediate support and coordinates our teams and resources in the field to ensure we are providing oversight and clear direction on where our ambulances need to go, and supporting the in‑house Communications Team to maintain a high‑quality experience with partnering facilities.

• Dispatching Units:
  Coordinate and dispatch units in accordance with established protocols and procedures.
• Incoming Calls Handling:
  Respond to incoming calls, assess the nature of the call and provide appropriate assistance or direct calls to relevant personnel as needed.
• 911 Call Handling:
  Promptly answer emergency (911) calls, determine the nature and location of incidents, gather critical information, and prioritize calls based on severity and urgency.
• Support Team
  
  Collaboration:
  
  Work closely with Communications Associates, Specialists, and the Matrix and CAD Commander to ensure efficient and effective communication and coordination of resources.
• CAD Information Management:
  Update and accurately enter information into the Computer‑Aided Dispatch (CAD) system to maintain up‑to‑date records of incidents, unit statuses, and other relevant data.
• Resource Allocation:
  Prioritize and allocate available resources based on the urgency and severity of incoming calls and ongoing incidents.
• Communication Liaison:
  Serve as a central point of contact for communication between field units, emergency services personnel, and other relevant stakeholders.
• Emergency Response Coordination:
  Coordinate multi‑agency responses during large‑scale incidents or emergencies, facilitating communication and collaboration among different entities involved.
• Quality Assurance:
  Ensure compliance with established protocols, procedures, and regulatory requirements to maintain high standards of service delivery and patient care.
• Training and Development:
  Participate in ongoing training programs and skill development activities to enhance proficiency in emergency dispatching techniques, use of communication equipment, and relevant software applications.

• Reviews paperwork for accuracy and correct process.
• Participate in scheduled and unscheduled onsite compliance audits.
• Implements corrective/preventive measures as determined by the Corporate Compliance/Audit Committee.
• Cooperates with Internal Audit, Compliance and Dispatch Operations on any recommendations and changes to compliance and legal workflow issues.
• Takes swift and immediate action in accordance with Internal Audit and Corporate Compliance on any areas of concern.
• Complies and enforces all policies and procedures.
• Has successfully completed all required Compliance Training within the required time.
• Has had no compliance‑related corrective action during the current review period.
• Participate in Safety and Risk training and activities.
• Serves as a company representative promoting positive customer relationships through proactive involvement in public business and community activities.
• Ensures a safe and productive work environment.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Communication
• Attention to Detail
• Critical Evaluation
• Relationship Management
• Ethical Practice

• Previous experience in emergency dispatching, call center operations, or a related role.
• Proficiency in using computer‑aided dispatch (CAD) systems, communication equipment, and other relevant software applications.
• Strong communication skills, including the ability to convey information accurately and effectively in high‑pressure situations.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks efficiently.
• Ability to work effectively as part of a team and collaborate with colleagues from diverse backgrounds and disciplines.

• High school diploma or general education degree (GED).
• Education or training in emergency dispatching or related field preferred.
• EMT…