Guest Experience Coordinator $71,000-$80,000 Annual

Guest Experience Coordinator $71,000-$80,000 Annual

6131 Telegraph Rd, Commerce, CA 90040, USA

Posted Monday, July 13, 2026 at 10:00 AM

Commerce Casino is the world’s largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as “Where the World Comes to Play.” Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k), vacation time, and much more!

The Guest Experience Coordinator serves as the operational hub for the Guest Experience Department, supporting the Director of Guest Experience in executing initiatives that enhance the end-to-end guest experience across the property. This role combines operational oversight of the Guest Services Desk with cross-functional coordination, project management, business support, and continuous improvement efforts that advance the department's strategic objectives.

Working collaboratively with Guest Experience leadership and partners throughout the organization, the Coordinator ensures departmental priorities, projects, and daily operations remain organized, on schedule, and aligned with business objectives. Serving as a central point of coordination for departmental communications, reporting, scheduling, budgeting, and project tracking, this position helps translate strategy into execution while supporting exceptional service delivery for both internal and external guests.

Success in this role requires exceptional organizational skills, sound judgment, attention to detail, professionalism, and the ability to effectively manage multiple priorities in a fast-paced environment while maintaining confidentiality and building collaborative relationships across departments.

• Support the day-to-day operation of the Guest Services Desk by coordinating workflows, staffing coverage, and service delivery. Assist with scheduling, shift adjustments, work assignments, and other operational needs while providing guidance and support to Guest Services Leads and Representatives. Help maintain a well-organized, guest-ready environment, including oversight of departmental inventory, supplies, equipment, and work spaces.

• Coordinate departmental initiatives that enhance the guest experience across both physical and digital touchpoints. Partner with departments such as Marketing, Food & Beverage, IT, Facilities, Security, and other operational teams to facilitate communication, coordinate resources, and ensure projects remain on schedule. Develop and maintain project plans, timelines, action items, and follow-up, proactively identifying obstacles and helping drive initiatives through successful completion.
• Assist in the planning, coordination, implementation, and evaluation of guest-facing programs, promotions, amenities, technology enhancements, service initiatives, and other strategic projects that support the Guest Experience Department's objectives.

• Provide operational support to the Director of Guest Experience through budget tracking, expense monitoring, purchasing, invoice reconciliation, and project expense management. Prepare reports, dashboards, presentations, executive summaries, and other business communications for departmental and executive leadership.
• Coordinate department meetings, maintain project documentation, calendars, standard operating procedures, and departmental records, ensuring action items and deliverables are tracked through completion. Maintain accurate guest profiles and departmental databases while safeguarding confidential guest, employee, operational, and financial information.

• Serve as a resource for guests and team members by maintaining comprehensive knowledge of property amenities, promotions, events, and the Player Rewards Program. Respond professionally to guest inquiries, concerns, and service recovery opportunities, facilitating timely…