Order Entry Supervisor

Overview

Gold Coast Ingredients, Inc. is a leading manufacturer of food flavors and colors. Our success for more than 40 years is based on our dedication to providing a quality product with quality customer service.

We are seeking an experienced, proactive and detail-oriented Supervisor for our Order Entry Department. In this role, you’ll oversee the entry of customer orders to ensure accuracy and timely response. This position plays a critical role in ensuring smooth daily operations between customer service/sales support, production and our customers.

• Manage the order entry personnel to ensure timely and accurate processing of customer orders
• Assist with prioritizing high importance orders
• Ensure all email notifications are sent to customers advising of order status
• Ensure all changes or modifications to orders are entered into the system in a timely manner
• Check emails received from Customer Service and reply in a timely manner
• Ensure all daily work is complete and outstanding items are resolved before the end of the day
• Lead and manage a team of order entry clerks, providing training, support and performance feedback
• Assist the Director of Operations as needed

• Minimum 3 years supervising customer order entry
• Excellent organizational skills with attention to detail to ensure accurate order processing
• Ability to multi-task in a fast-paced environment
• Excellent communication skills – verbal and written