Customer Service Lead: E-commerce Support & KPIs
Job in
Commerce, Los Angeles County, California, USA
Listed on 2026-06-04
Listing for:
Medium
Full Time
position Listed on 2026-06-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Medium is looking to hire a full-time Customer Service Lead in California to manage and support their customer service team. This role involves ensuring timely, high-quality responses and a seamless customer experience across various iconic brands.
The ideal candidate should have 2-3 years of experience in customer service management, strong leadership skills, and be adept with customer service platforms and CRM systems. Responsibilities include establishing response standards, handling escalated issues, and monitoring key performance metrics.
The pay is $19 - $20 an hour, commutable to Commerce, California.
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