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Customer Service Lead — Global Team & Omnichannel Excellence
Job in
Commerce, Los Angeles County, California, USA
Listed on 2026-07-24
Listing for:
Doist
Full Time
position Listed on 2026-07-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
DNAM Brands is seeking a full-time Customer Service Lead to guide and support the customer service team across all channels, ensuring timely, high-quality responses and a seamless customer experience for our portfolio of iconic brands.
You will manage workflows, establish response standards and KPIs, monitor shop ratings, and oversee escalated cases to maintain strong performance across platforms such as Tik Tok Shop, Shopify, and Whatnot, while driving continuous process improvements in a
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