Front Desk - W Bloomfield

We7re shaking up the traditional medical industry and creating a dynamic work environment that7s focused on innovation, teamwork, and a family-feel. Our team is passionate about growth, building authentic relationships, and making a real difference in the lives of our patients.

But we don7t stop there at Fraser eye, we believe in taking care of our own. That7s why we offer a wide range of career paths and unbeatable benefits, so you can grow and thrive with us. If you7re ready to take your career to the next level and be a part of something truly special, come join us at Fraser Eye Care!

Position:Front Desk - W Bloomfield

Location: Commerce Twp, MI

Job :320

# of Openings:2

Front Desk Receptionist

Michigan Locations:Commerce Twp., Fraser, Port Huron, Rochester Hills, Royal Oak, and Warren

• Welcome and assist patients and visitors with professionalism, warmth, and courtesy.
• Register new patients and update demographic, insurance, and personal information in the practice management system.
• Assist patients with the self-service check-in kiosk and ensure an efficient check-in process.
• Verify insurance eligibility and accurately enter insurance information.
• Collect patient copays, balances, and other payments while maintaining accurate payment records.
• Schedule, reschedule, and confirm patient appointments.
• Answer high-volume incoming phone calls, route calls appropriately, take detailed messages, and assist callers with scheduling and general inquiries.
• Contact patients regarding appointments, reminders, and other practice communications.
• Scan and upload patient documents into the electronic medical record (EMR).
• Process incoming referrals, medical records requests, and other administrative documentation.
• Run daily and weekly reports as assigned.
• Maintain patient confidentiality and comply with HIPAA and practice policies.
• Keep the reception area clean, organized, and welcoming.
• Work collaboratively with physicians, technicians, and fellow team members to provide an exceptional patient experience.
• Rotate between front desk and call center responsibilities as needed.

• High school diploma or equivalent required.
• Previous medical office, ophthalmology, optometry, or healthcare customer service experience preferred.
• Experience with electronic medical records (EMR), practice management software, and standard computer applications.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask, prioritize responsibilities, and remain calm in a fast-paced environment.
• Comfortable learning and using patient check-in kiosks and other office technology.
• Knowledge of medical terminology is preferred.
• Ability to work effectively both independently and as part of a team.
• Ability to stand for extended periods while performing front desk duties.
• Willingness to rotate between front desk and call center responsibilities.
• Reliable transportation and flexibility to work at multiple Fraser Eye Care Center office locations as needed.

Here are just a few highlights of what we offer: