Technical Analyst II, Store Systems

Technical Analyst II, Store Systems / Store Support Center

We are searching for an experienced Technical Analyst II, Store Systems for our Store Support Center located at 600 Citadel Drive, Commerce, CA, 90040.

The Technical Analyst’s role is to plan, design, develop, and launch efficient technical solutions in support of core organizational functions and business processes. This includes support for technical aspects of business requirements, proposed projects, and systems requirements. The Technical Analyst will maintain software applications in support of achieving business requirements, including responsibility for the design, testing, documentation, QA support, and post-production support for customer solutions.

The Technical Analyst will also research, design, document, and modify software-related functionality throughout the production life cycle.

This individual will apply proven communication, analytical, and problem‑solving skills to help maximize the benefit of IT system investments.

• Provide technical support for designated vendor applications utilizing skills in software configuration, interface development and support, reporting, and job execution, all of which is predicated on proven knowledge of the technical and business aspects for assigned application(s).
• Analyze, assess, and execute technical solutions for issues and/or new requirements for existing business systems and procedures.
• Perform development and documentation of software configuration or program modifications.
• Coordinate and perform in-depth tests, including end‑user reviews, for modified and new systems, and other post‑implementation support.
• Liaise with network administrators, systems analysts, and software engineers to assist in resolving problems with software products or company software systems.
• Successfully engage in multiple initiatives simultaneously.
• Deliver assigned projects on time and on budget.
• Work with current network hardware, protocols, and standards including LAN and WAN technologies.
• Provide occasional after‑hours resolution support in event of system incidents.

• College diploma or university degree in computer science, computer information systems, or management information systems, and/or 2–3 years equivalent work experience.
• 2–3 years’ experience in Unix (required).
• 2–3 years’ experience with SQL (required).
• 2–3 years of scripting experience (definite plus).
• 2–3 years’ experience in store/retail systems (plus).

• Good understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Good written and oral communication skills.
• Strong technical documentation skills.
• Good interpersonal skills.
• Ability to present ideas in a user‑friendly language.
• Highly self‑motivated and directed.
• Attention to detail.
• Proven analytical and problem‑solving abilities.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Strong customer service orientation.
• Experience working in a team‑oriented, collaborative environment.

The salary range for this position is $ to $. The actual starting pay will be determined by a number of qualifications, including experience and relevant skills.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.