AI Automation Specialist Job Commerce area,California USA,IT/Tech

AI Automation Specialist

Full-Time, based in Los Angeles, near downtown L.A., M-F in-office

Gibson Homewares is hiring an AI Automation Specialist to audit departmental workflows, build AI agents and automations, and drive real adoption across our Sales, Marketing, Operations, and Ecommerce teams. You'll report to our Director and SVP of Information Technology and work directly with department leads to identify bottlenecks and deliver working solutions-not just recommendations.

This is a builder-doer role. You'll come in, learn how our teams actually work, and deliver AI tools and automations that make their day-to-day faster, better, and measurably more productive. You'll be the person who turns leadership's AI vision into something teams can touch, use, and benefit from every day.

What You'll Do

Audit workflows across departments to identify high-impact AI and automation opportunities
Design, build, and deploy AI agents that integrate into existing team workflows
Set up, configure, and test AI tools (Copilot, Claude, Oracle AI Agents, n8n, Make, Power Automate)
Write prompts, build AI workflows, and QA outputs before rolling tools out to end users
Run AI pilot projects end-to-end: scoping, timelines, vendor coordination, testing, and results tracking
Partner with department leads to define success metrics before building and validate results after
Create training materials, run hands‑on sessions, and support employees through adoption
Document builds for maintainability and create a reusable playbook of templates and best practices
Monitor AI agent performance, token usage, and flag governance or compliance issues
Research new AI vendors, agent frameworks, and tools; coordinate demos and POCs
Build "Before & After" showcases that quantify impact (e.g., "2 hours → 20 min")
Coordinate department-specific "AI Office Hours" and run hands‑on training sessions to increase adoption

Required Qualifications

3-6 years in business analysis, operations, project management, or process improvement
1+ years hands‑on experience building AI agents, automations, or workflows in a professional setting
Familiarity with agent frameworks and automation platforms (n8n, Make, Zapier, Lang Chain, Power Automate, or similar)
Strong process analysis and project management skills
Data‑literate: comfortable with spreadsheets, CRM exports, and basic data quality checks
Excellent documentation and communication skills
Cross‑functional experience with Sales, Marketing, E‑commerce, or Operations teams
Self‑starter comfortable with ambiguity
Bachelor's degree in Business, Information Systems, or related field (or equivalent experience)

Nice to Have

Experience with prompt engineering or building custom AI agents
Familiarity with Claude, GPT, Gemini, or Copilot APIs
Background in change management, training development, or user adoption
Understanding of AI concepts: LLMs, RAG, agentic AI, tokens, governance
Experience extracting, cleaning, or reporting on data from ERP systems to support AI pilots or automation projects.
Experience with data visualization tools (Tableau, Power BI, Looker) or platforms like Airtable and Notion
Certifications in PM (PMP, Scrum), AI fundamentals, or Lean/Six Sigma
Hands‑on ERP experience (Oracle Fusion, SAP, Net Suite) and understanding of order‑to‑cash, procure‑to‑pay, or record‑to‑report processes
Background in retail, wholesale, or consumer goods

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