Operations Assistant

The Operations Assistant plays a critical role in maintaining the speed, accuracy, and reliability of day‑to‑day terminal operations. This position exists to ensure freight flows without disruption, operational data remains accurate in real time, and cross‑functional teams are aligned on execution.

• Pay: $18.00 per hour
• Location:
  
  Onsite – Commerce, CA
• Benefits:
  Full benefits package including medical, dental, vision, 401(k), and paid time off

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Light physical activity performing non‑strenuous daily activities of an administrative nature.
• While performing the duties of the job, the employee is regularly required to sit, stand, walk, reach/handle items, work with fingers, have color vision (ability to identify and distinguish colors) and talk and hear others in conversations via the phone or in person.
• The employee is occasionally asked to stoop, kneel, crouch, crawl, climb or balance and lift objects up to 25 lbs.

• The noise level is loud based on multiple printers and forklifts running outside of the door.
• Works in well‑lighted, heated and/or air‑conditioned indoor office setting with adequate ventilation.
• Might be required to occasionally work near toxic or caustic chemicals, moving mechanical parts and/or fumes or airborne particles.
• The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.
• Roadrunner is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

• Drive operational coordination and load visibility
• Track outbound loads daily and ensure system updates are accurate and timely
• Proactively communicate delays to leadership and cross‑functional stakeholders before 11 AM
• Monitor pickup schedules and investigate loads that have not departed by 10 AM
• Escalate operational risks and delays to Linehaul and leadership with clear context
• Execute administrative and documentation workflows
• Manage driver documentation, including IC paperwork, plates, IFTA, and compliance materials
• Collect and route maintenance records to Safety to ensure compliance standards are met
• Manifest inbound and outbound freight, ensuring documentation accuracy across systems
• File and maintain exception reports and operational records
• Support delivery execution and customer commitments
• Schedule delivery appointments, including direct deliveries and diverts
• Coordinate redeliveries and obtain ACR (Additional Charge Request) authorization
• Enter ACRs into systems with precision to ensure financial and operational alignment
• Partner with brokers to secure rates for non‑service point returns
• Resolve operational exceptions and improve throughput
• Trace freight and investigate shipment issues across terminals and agent networks
• Coordinate with internal teams and external partners to resolve delivery disruptions
• Identify recurring issues and elevate patterns that impact service performance
• Support all terminals with system‑related and operational inquiries
• Maintain operational infrastructure and team efficiency
• Monitor functionality of printers and administrative equipment within operations
• Provide general administrative support including data entry, filing, imaging, and reporting
• Preset appointments for inbound freight and linehaul contractors
• Contribute to team‑based operational goals and continuous improvement efforts

• High school diploma or GED required; equivalent experience considered
• 1–3 months of relevant administrative or operations experience preferred
• Strong written and verbal communication skills with the ability to interact across all levels
• Basic computer proficiency; familiarity with AS/400, Microsoft…