Mobility Assessment Evaluator

Position Overview

The Mobility Assessment Evaluator (MAE) reviews ADA paratransit application materials, conducts in‑person interviews, performs functional assessments, and determines eligibility for ADA paratransit service. The MAE also maintains accurate documentation and provides final eligibility determinations to the Client.

• Determine final eligibility based upon application, interview, functional assessment, and any supplemental information.
• Conduct in‑person interviews to assess mobility capabilities and review supplemental information.
• Determine what functional assessments the applicant will be required to undergo.
• Provide written eligibility determination documentation to Client within ADA required and contracted time frame.
• Read and interpret ADA paratransit applications, intake forms, and professional verification forms.
• Review interview results and application paperwork; follow up on assessments and professional verifications as needed.
• Maintain ongoing communication with the Quality Assurance team and management regarding contractual deadlines and potential liquidated damages.
• Assist applicants with completing incomplete documents, scan applications and interview guides, and manage applicant case files.
• Provide further written documentation to Client upon request.
• Assist leadership in identifying process improvement opportunities.
• Conduct functional physical and/or cognitive assessments, including outdoor and indoor courses and FACTS MMSE.
• Apply assessment results to determine an applicant’s capability to ride fixed‑route transportation independently.
• Provide required forms to administrative personnel for data entry and eligibility letter generation.
• Participate in staff meetings with leadership and/or Client.
• Participate in community outreach and education as needed.
• Participate in initial and ongoing training as required by MTM and Client.
• Complete all necessary reports, paperwork, and maintain applicant tracking logs within contract deadlines.
• Process mail‑in applications within contractual deadlines as assigned.
• Assist with conducting phone calls to applicants and providers; conduct phone interviews as needed.
• Enter all information into Client software (Trapeze) and other appropriate systems.
• Build rapport and communicate effectively with MTM and Client personnel, including administrators, managers, support staff, and applicants.
• Participate in appeals process, upon request.
• Maintain a positive attitude when interacting with individuals, support staff, and caregivers.
• Work with management and the Client to resolve service issues, troubleshoot problems, address concerns, and provide training.
• Conform to MTM’s HIPAA standards.

• Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field; or relevant experience and specialized certifications (COTA, OT, PT) may substitute a Bachelor’s degree depending on contract specifications.
• 3+ years of professional experience working with individuals with disabilities.
• Experience and knowledge of the Americans with Disabilities Act (ADA) regulations and sensitivity to issues related to people with disabilities and older adults.
• Experience with functional assessment of individuals with disabilities.
• Solid interviewing, assessment, and observational skills with a demonstrated ability to work effectively with a diverse population.
• Ability to be trained in administering a standardized evaluation tool and to consistently administer and score such a tool according to established protocols.
• Ability to clearly communicate findings and observations on database reports, notes, and certification letters.
• Intermediate proficiency or higher with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Desire to learn additional programs.
• Excellent organizational and multi‑tasking skills.
• Ability to work flexible hours.
• Ability to adapt to a rapidly changing environment.
• Ability to work under limited supervision.
• Ability to make clear and factual observations.
• Preferred:
  Additional language skills.
• Ability to maintain high level of confidentiality.
• Ability to work well with the elderly and…