Home Visit Liaison (LVN)- Commerce, CA

Overview

The Home Visit Liaison is responsible for safety and satisfaction of caregivers and clients. They perform introductory visits with caregivers, conduct quality assurance visits, and assist with training and coaching of caregivers. The role works with the Branch Manager to evaluate client plans through ongoing communications and visits to ensure high-quality care, client satisfaction, and retention.

• Provide ongoing support to field staff and caregivers by addressing questions, resolving issues, and ensuring they have necessary resources.
• Act as a liaison between caregivers, clients, families, and internal departments to ensure alignment and issue resolution.
• Meet with potential clients and their families to assess needs and review personalized service plans.
• Conduct client/caregiver introductions for every new client and caregiver assignment.
• Work with clients and families to resolve issues and ensure they receive timely and appropriate services.
• Evaluate and perform specific home health duties for clients when needed.
• Conduct regular quality assurance home visits and phone calls according to a set schedule (e.g., monthly or quarterly).
• Maintain ongoing communication and consistent follow-up with current clients to ensure satisfaction.
• Recognize and pursue opportunities to adjust service plans based on clients  changing needs.
• Create and maintain accurate documentation for client records and quality assurance meetings.
• Maintain and update internal databases, systems, and client portals with accurate caregiver and client information.
• Generate, prepare, and distribute reports for internal teams and client review.
• Ensure client-specific requirements, policies, and procedures are documented and communicated effectively.
• Collaborate with team members to coordinate and deliver homecare services.
• Provide backup coverage for colleagues to ensure uninterrupted support for clients and caregivers.
• Demonstrate clear and effective communication with clients, families, caregivers, and internal staff.
• Attend and actively participate in internal meetings, including compliance and operations reviews.
• Support leadership in maintaining compliance with home care program operations.
• Report compliance issues or concerns to leadership in a timely manner.
• Stay current with changes in homecare regulations and operational guidelines.
• Other duties as assigned

Note: All items are listed to outline typical qualifications. Please refer to the Requirements section for specifics.

• Ability to understand, follow, and uphold organizational policies and procedures.
• Ability to communicate clearly and professionally in oral and written formats.
• Ability to work independently, manage time effectively, maintain confidentiality, and meet established deadlines.
• Demonstrated interpersonal skills, sound judgment, and decision-making abilities appropriate to the role.
• Ability to exercise discretion, integrity, and professionalism consistent with organizational standards and regulatory requirements.
• Ability to organize and prioritize workload to meet operational needs.
• Ability to establish and maintain effective working relationships with internal and external stakeholders.
• Ability to present a professional appearance and demeanor consistent with workplace standards.
• Ability to communicate effectively by telephone in a clear and courteous manner.
• Ability to work independently or as part of a team, as required by business needs.
• Certified Nursing Assistant (CNA) certification required; knowledge of patient care practices and applicable healthcare regulations.
• Licensed Practical/Nurse (LPN/LVN) license may be required for certain assignments; licenses/certifications must be in good standing in the state of practice.

• High School or equivalent required;
  Bachelor s degree in healthcare field preferred or any equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Active, valid CNA certification required; active LPN/LVN license may be required for certain assignments. All licenses/certifications must be in good standing in the state of practice.

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical, Dental, Vision, Life, Disability, Voluntary Insurance, 401(k), Tuition Assistance, and Pet Insurance. Wellness options include access to Burnalong for online classes and gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability