Quality and Safety Manager

Quality and Safety Manager

Location:

112 SELIT Drive – Commerce, GA 30529

The Quality and Safety Manager is responsible for overseeing all quality assurance, quality control, and safety programs within a manufacturing facility producing flooring underlayment products. This role ensures products meet internal specifications and customer requirements while maintaining compliance with safety regulations, managing customer quality concerns, and fostering a culture of continuous improvement.

• Develop, implement, and maintain quality management systems (QMS) to ensure consistent product performance.
• Establish and maintain product specifications, testing standards, and acceptance criteria.
• Oversee testing and inspection processes for underlayment products: color consistency, creep resistance, density, thickness, expansion performance, and brittleness.
• Analyze test data and trends to identify quality issues and drive corrective and preventive actions (CAPA).
• Lead root cause analysis and implement solutions to reduce defects and variability.
• Ensure compliance with customer requirements, internal standards, and applicable industry regulations.
• Manage documentation, including SOPs, test procedures, and quality records.
• Manage the TDS and SDS sheets for the products.
• Coordinate internal and external audits and ensure readiness at all times.

• Manage and respond to customer complaints in a professional and timely manner.
• Conduct thorough investigations into customer‑reported issues and provide clear, data‑driven responses.
• Ensure all customer concerns are documented, tracked, and resolved within established timelines.
• Collaborate with internal teams to implement corrective actions and prevent recurrence.
• Maintain strong communication with customers to build trust and ensure satisfaction.

• Develop, implement, and enforce safety policies and procedures in compliance with OSHA (PSM) and other regulatory standards.
• Conduct weekly safety walks and regular safety audits, risk assessments, and hazard analyses.
• Lead incident investigations and implement corrective actions to prevent recurrence.
• Promote a strong safety culture through training, communication, and leadership.
• Ensure proper use of PPE and safe operation of equipment.
• Maintain records of safety incidents, training, and compliance documentation.

• Lead and mentor quality and safety team members.
• Collaborate with production, maintenance, and engineering teams to improve processes and quality.
• Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Monitor KPIs related to quality (scrap, rework, defects) and safety (incident rates, near misses).
• Prepare and present reports, analyses, and presentations to leadership.
• Provide regular updates to leadership on performance and improvement initiatives.

• Bachelor’s degree in Engineering, Quality, Safety, or related field (preferred).
• 5+ years of experience in Quality and Safety management in a manufacturing environment.
• Experience with foam, polymers, or building materials (preferred but not required).
• Strong understanding of quality testing methods, including physical property testing such as density, expansion, creep, brittleness (preferred but not required).
• Strong working knowledge of Microsoft Office, especially Excel (data analysis, reporting) and PowerPoint (presentations).
• Proven ability to professionally handle customer complaints and deliver timely, effective resolutions.
• Knowledge of OSHA regulations and workplace safety standards.
• Experience with root cause analysis and continuous improvement tools.
• Strong leadership, communication, and problem‑solving skills.

• Professional certifications such as Certified Quality Manager (CQM), Certified Quality Auditor (CQA), and Certified Safety Professional (CSP) are highly desirable.
• Proven experience in a Quality Assurance and Safety role in the manufacturing industry.
• OSHA 30 Certified.
• First Aid/CPR Certified.

• Competitive fixed salary.
• Discretionary bonus (paid annually).
• Contributions to company plans for medical, 401(k), life insurance.
• Company dental and vision plan.