Assistant Store Manager

Overview

Pandora @ Citadel Outlets

Pandora is the largest jewelry brand in the world. Our products empower people to express themselves and we are proud to be part of their stories and important moments in life. The team values original thinking, positive impact, and delivering with care and passion. The Assistant Store Manager (ASM) will be the ultimate Pandora Fan, fully immersing in our brand, culture, and product, delivering exceptional customer experiences and supporting the Store Manager to drive in-store success.

The role involves spending quality time on the sales floor, engaging with customers, and working with the team to drive sales.

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Embrace opportunities to go beyond commercial targets and KPIs, setting new records and achieving remarkable success.
• Create unforgettable shopping moments by displaying excellent product knowledge and building brand loyalty.
• Dream to coach and inspire the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving KPI goals.
• Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and attract talent to Pandora across seasonal and core hiring, including Sales Associates and Sales Leads.
• Uphold merchandising and retail operational standards to ensure a smooth, on-brand operation.
• All other duties as assigned.

• You are a results-oriented leader with at least 2 years of experience in a high-performance selling environment.
• You communicate with care in both written and verbal form and can connect with people at all levels of the organization.
• Your business acumen and analytical thinking help you deliver positive results.
• Excellent time management with the ability to set and adjust priorities and delegate tasks.
• Knowledge of Microsoft Office 365 Suite and retail point of sale systems.
• You are at least 18 years old and can provide proof of identity and eligibility to work.
• A flexible work schedule that includes nights, weekends, and holidays is required; ability to stand for extended periods, lift 50+ pounds, and arrive on time to work.

• Competitive compensation package including base salary plus bonuses, and 401K plan options.
• Comprehensive benefits including Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, and employee discounts.
• Learning and development opportunities including Linked In Learning, tuition reimbursement, and more.
• PTO package including Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and operates two LEED-certified facilities in Thailand. The company aims to be carbon neutral by 2025 and is a participant in the Science Based Targets initiative.

Pandora is listed on Nasdaq Copenhagen and reported revenue of DKK 23.4 billion in 2021.

Our recruitment procedures are designed to be transparent and fair, encouraging applicants to refrain from including identity-related elements such as a photo, marital status, or age.

The Pandora North America team includes offices in New York & Baltimore, a logistics center in Columbia, Maryland, field positions, and numerous stores. The USA is Pandora’s largest market, with over 1,400 points of sale and more than 300 company-operated stores.