Logistics Manager, Omnichannel

Overview

We’re seeking a strategic Logistics Manager who will be responsible for executing and optimizing transportation and small parcel shipping strategies. With a strong emphasis on last-mile delivery and parcel operations, this role manages carrier performance, cost efficiency, and service reliability while supporting omnichannel inventory needs. The ideal candidate is collaborative, data-driven, and experienced in managing parcel and freight programs in a fast-paced, multi-carrier retail environment.

• Manage and execute transportation shipping strategies with a focus on last-mile small parcel delivery and freight movement (e.g., UPS, Fed Ex, DHL, FTL/LTL).
• Analyze parcel and transportation performance including service levels, transit times, zone optimization, surcharges, delivery exceptions, claims, and freight classification accuracy.
• Assist with transportation contract management, including carrier negotiations support, audits, and invoice validation.
• Monitor freight and parcel movement to proactively resolve service failures, delivery issues, and escalations.
• Perform root cause analysis for service failures, delivery exceptions, claims, and cost variances; develop corrective action plans and identify opportunities for cost savings, network improvements, and process efficiencies.
• Contribute to dashboards and scorecards for transportation KPIs, including cost per package, on-time delivery, claims performance, and accessorial spend.
• Support retail store and warehouse programs, including pool distribution, inventory replenishment, routing strategies, and service-level expectations.
• Collaborate cross-functionally with fulfillment, inventory control, IT, customer service, retail operations, merchandising, and finance to align transportation strategy with business objectives.

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 5-7+ years of experience in global logistics, transportation management, or supply chain operations with at least 2-3 years in a leadership role.
• Excellent project and change management capabilities, with experience leading cross-functional initiatives from concept to execution.
• Highly motivated self-starter with a strong sense of urgency, attention to detail, and a customer-focused mindset.
• Proven experience with transportation analytics, cost modeling, working knowledge of parcel pricing structures, KPIs, zones, surcharges, and carrier services.
• Demonstrated creative problem-solving ability, strong business acumen, organizational and analytical skills with a strong ability to interpret complex data and turn insights into impactful, actionable outcomes.
• Outstanding communication and stakeholder management skills, with a proven ability to collaborate effectively across cross-functional teams and build strong partnerships with external and internal teams.
• Deep understanding of omnichannel operations and pool distribution for B2B/B2C/DTC for the retail and apparel industry.
• Proficiency with Microsoft Office, logistics systems, ERP platforms, shipment tracking tools, and analytics solutions (Tableau or similar preferred).
• Strong knowledge in last-mile delivery, global/regional logistics, FTL/LTL, and vendor management.

The base salary range for this position is $95,000-$105,000 per year, representing the current range for the base salary for this exempt position. Actual salaries will vary based on factors including location, experience, and performance. On occasion and when applicable, the final, agreed-upon base salary may be outside of the upper end of the range. The range listed is one component of the company’s total rewards package for exempt employees, which may include performance bonuses, long-term incentives, a PTO policy, and other benefits.

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