Returns Processor

GENERAL DESCRIPTION:

Manage the inspection, sorting, and processing of customer-returns. Assists in maintaining inventory accuracy, verifying part compatibility and fitment issues, minimizing loss, and ensuring customers receive timely refunds, exchanges, or warranty resolutions.

• Receive and unpack customer returns verify contents against system and packing slips
• Inspect returned products for damage, wear, missing hardware/components, or signs of improper installation
• Identify & Sort items so they may be properly disposition: resellable, refurbishable, vendor return, warranty, or scrap
• Repackage items appropriately for restocking, vendor return, or manufacturer warranty claims
• Coordinate with customer service and product teams on fitment disputes, installation-related damage claims, or warranty eligibility
• Flag recurring defects, packaging issues, or vendor quality concerns to management
• Maintain a clean, organized, and safe returns area, including proper handling of any hazardous materials (e.g., fluids, batteries)
• Operate warehouse equipment (hand trucks, pallet jacks, label printers, barcode scanners) as needed
• Assist with the receipt of incoming parts as needed.
• All other duties as assigned.

• Basic mechanical aptitude
• Experience with barcode scanners and warehouse management software (WMS)

• High school diploma or equivalent required
• Prior experience in automotive parts, auto retail, or warehouse/fulfillment environment strongly preferred
• Working knowledge of automotive parts terminology and basic fitment concepts
• Basic computer skills, including data entry and inventory management systems
• Strong attention to detail, especially with part numbers and compatibility
• Good communication skills and a customer-focused mindset
• Ability to work independently and as part of a team in a fast-paced environment

• Continuous (6 to 8 hours) standing and repetitive motions, including bending, squatting, twisting, pushing, and pulling
• Good hand and eye coordination
• Required to repetitively lift from 5 to 50 lbs. including reaching above shoulder level, at and below waist level depending on the job
• Hand dexterity and strength to include simple grasping, power grasping, and fine motor skill manipulation.
• Safety equipment provided based on the specific job.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.