Front Office Assistant- Bilingual

Front Office Assistant

Location:

Banks, GA

Job Type: Full-time

Company:
Med Link Georgia

About Us:

Med Link GA is a leading healthcare provider dedicated to delivering high-quality, patient-centered care across Georgia. We are seeking someone who is compassionate and detail-oriented to join our team and support healthcare professionals in providing top-notch medical services to our community.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following)

* Serves as the first point of contact, providing exceptional customer service, when greeting and serving all patients and visitors

* Answers phones, routing telephone calls and/or creating patient cases as appropriate

* Returns patient voice and/or email messages in a timely manner

* Schedules appointments in the electronic health record

* Assists in maintaining the provider(s) schedules by moving patient appointments, following up on no-shows, and reminding patients of upcoming appointments

* Completely documents all required demographic information in the patient's electronic health record, updating at each visit as appropriate

* Scans patient registration and all other relevant documentation into the patient's electronic health record

* Verifies patient's insurance if eligibility was unable to be verified electronically through the electronic health record

* Educates patients on the sliding fee scale discounts and determines patient eligibility for the sliding fee scale through verification of income

* Documents insurance policies and sliding fee scale policies appropriately in the patient's electronic health record

* Obtains signed release forms from patients

* Responsible for maintaining the patient reception area in a clean, neat and presentable condition

* Obtains patients' payments at the time services are rendered

* Participates and assists in documenting Daily Huddles

* Follows the daily financial audit checklist and participates in the end of the day reconciliation process

* Assists with billing and/or claim creation for services rendered

* Maintains the clinical inbox completing all assigned inbox tasks by the end of the day

* Exemplifies and demonstrates positive teamwork with all Administrative and Center staff

* Participate in the daily huddle

* Ensure timely response to appointment messages and requests via the phone and portal

* Educate patients regarding PCMH and how the care team can help patients

* Participate as a member of a patient's care team - within Team Work

* Ensure patients receive a copy of his/her visit summary

* Ensure patients leave with an appointment and face no barriers regarding transportation

* Ensure patients have an identified primary care provider

* Other administrative and clerical duties as assigned

EDUCATION AND/OR EXPERIENCE

* Graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the healthcare field OR high school diploma (or equivalency) with three years general secretarial experience

* Some knowledge of medical terminology

* Skills in the use of a computer, copier/scanner/fax, calculator, and other office machines

* Use of an electronic health record program with the ability to maintain accurate patient medical records

* Effective oral and written communication skills

* Ability to establish positive relationships with patients, coworkers, professional staff, and management

* Ability to work independently using reasonable judgment in completing assigned tasks