General Manager

Pay or shift range: $120,000 USD to $140,000 USD.

Compensation: $120,000-$140,000 Annually

• Directs and coordinates daily activities of the 3PL warehouse to ensure that the quality and accuracy of shipping and receiving meet and exceed the expectations of our customers.
• Responds positively and quickly to customer concerns, and corrects potential problems before they affect customers.
• Communicates daily with customers to discuss service needs and implements processes and procedures to achieve service requirements.
• Ensures that appropriate policies, procedures and SOPs are being adhered to by all Team Members and managers.
• Confers in the development and implementation of company policies, procedures, goals and objectives with Company and customer officials, as necessary.
• Develops and executes business plans, budgets and goals with Corporate and Customer representatives.
• Reviews progress compared to business plan, budget and goals with Corporate, Customers and staff on a regular basis.
• Monitors costs and quality controls to maintain and enhance profitability.
• Recommends capital expenditures for acquisition of equipment to increase efficiency and service of facility.
• Manages the day‑to‑day activities of the facility, ensuring that work is accomplished by managers and supervisors and that it is consistent with corporate policies and objectives.
• Establishes ongoing programs to ensure continuous improvement.
• Develops and implements necessary processes and procedures with the Operations team and monitors effectiveness.
• Develops and monitors productivity standards.
• Conducts regular staff meetings.
• Oversees inventory control.
• Oversees quality control and damage reduction.
• Provides leadership in coaching, mentoring, training, personnel selection and professional development; trains managers and other personnel strategically in all areas that help them achieve customer goals and objectives.
• Ensures that the facility staff develop and implement professional developmental plans for the Team Members, their supervisors and managers.
• Manages, mentors and motivates supervisory personnel to handle Team Member concerns, complaints and developmental needs.
• Conducts performance evaluations.
• Performs corrective and progressive disciplinary follow‑up as required.
• Negotiates resolutions pertaining to conflicts in the workplace.
• Achieves a clean and orderly operation with an emphasis on productivity and appearance.
• Achieves and maintains a safe, accident‑free and healthy work environment.
• Ensures business and personnel practices are within the law and consistent with policies and procedures.
• Champions Holman’s core business values.
• Reliable attendance at scheduled shifts.
• Performs all duties in conformance with appropriate safety and security standards.
• Performs all other duties as assigned or needed.

• Attendance – Ability to work required schedule and arrive on time; accommodate alternative schedules as needed.
• Communication – Ability to communicate effectively in writing and verbally, to understand instructions and to respond to inquiries and complaints.
• Mathematics – Ability to apply advanced mathematical concepts to tasks such as data analysis and variance.
• Language – Ability to read, interpret technical journals, financial reports and legal documents; present information to management.
• Diversity Oriented – Ability to work effectively with people of all backgrounds.
• Relationship Building – Ability to establish and maintain effective relationships with customers, co‑workers, management and officials.
• Active Listening – Ability to attend to, convey and understand others’ comments and questions.
• Empathetic – Ability to appreciate and be sensitive to the feelings of others.
• Productivity – Ability to maintain production levels that meet or exceed guidelines independently.
• Paperwork – Completion – Ability to complete necessary paperwork accurately and neatly.
• Paperwork – Verification – Ability to verify paperwork for accuracy and completeness.
• Planning/Organizing – Prioritizes, plans work activities, uses time efficiently and develops realistic action plans.
• Detail Oriented – Ability…