Informatics Product Specialist

About my Place Health

my Place Health was founded in 2021 by mission‑aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value‑based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish.

Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our my Place PACE (Program of All‑Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.

my Place Health is building a mission‑driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast‑growing, dynamic team as we prepare to scale our mission to serve more markets.

Are you ready to make a meaningful impact in healthcare through technology? We’re looking for a passionate and experienced Informatics Product Specialist to join our team and play a key role in shaping the future of our Electronic Medical Records (EMR) systems. This is a unique opportunity to drive meaningful change by improving workflows, enhancing functionality, and creating a better user experience for our healthcare providers.

As the Informatics Product Specialist
, you’ll collaborate closely with clinical stakeholders, operations, and development teams to ensure our EMR solutions are not only effective but truly transformative for patient care. Reporting to the Director of Clinical Informatics, you’ll lead projects and implementations that bridge the gap between technology and patient outcomes—helping us deliver innovative, provider‑friendly solutions that make a real difference in people’s lives.

If you’re mission‑driven and excited to bring together people, processes, and technology to improve healthcare delivery, we’d love to have you on our team!

• Turn data into decisions: Monitor EMR performance and adoption using qualitative feedback and quantitative data to guide prioritization, product decisions, and enhancements.
• Make work easier for the people doing it: Drive continuous improvement by regularly evaluating end‑user workflows and identifying opportunities to simplify, standardize, and strengthen outcomes.
• Spot friction early—and fix it fast: Track readiness and intervene when performance, quality, usability, or adoption issues emerge, coordinating cross‑functional problem‑solving and ensuring follow‑through to resolution.
• Connect the dots across teams: Identify recurring skill and performance gaps and share themes with Clinical Operations, Care Delivery Operations, Quality, and Health Plan Operations to inform recruiting, training, coaching, and change management strategies.
• Design with compliance in mind: Ensure EMR solutions meet applicable regulatory, legal, and organizational standards, including privacy and security requirements.
• Partner to reduce risk: Embed compliance into product design and delivery by collaborating with Compliance, Security/IT, Clinical Operations, and other stakeholders to review requirements, mitigate risk, and document decisions.
• Translate regulations into real‑world workflows: Maintain working knowledge of key healthcare regulations and standards (e.g., HIPAA and interoperability requirements) and turn them into clear system requirements, workflows, and user guidance.
• Set a clear north star: Define and communicate the EMR product vision and strategy, aligning priorities with organizational goals, the my Place mission, and end‑user needs.
• Build a roadmap that delivers impact: Translate business and clinical objectives into an actionable product roadmap, sequencing work to drive measurable improvements across the care delivery model.
• Keep…