BH Services Care Coordinator

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Regular Full-Time Compton, CA, US

2 days ago Requisition

Salary: $85,000.00 Annually

Based at the Compton Wellness Center, the Behavioral Health (BH) Care Coordinator ensures timely, coordinated, and well-documented patient navigation and care coordination across all Integrated Behavioral Health (IBH) services, including therapy, psychiatry, and recovery services. This role is a key operational partner to the BH Fusion Lab, the department's Dramatic Performance Improvement (DPI) initiative to increase access, quality, and growth. Using

patient-level data and caseload monitoring, identifies and corrects breakdowns that drive no-shows, long cycle times, low provider productivity, and Third Next Available (TNA) appointment delays; coordinates BH case manager and provider schedules; and works alongside clinicians, clinical supervisors, IBH case managers and staff, and Operations to remove barriers to care. The position cross-trains with the Operations department to align BH workflows with front-office, scheduling, and patient-flow processes.

Performs a combination, but not necessarily all, of the following duties:

• Supports BH Fusion Lab goals of increasing access, quality, and growth by helping providers reduce no-shows, increase productivity and completed visits, reduce cycle time, and improve Third Next Available (TNA) appointment metrics.
• Tracks and analyzes patient-level and site-level data on patient flow, scheduling, no-show, and cancellation patterns, referral completion, and outcomes; identifies breakdowns and recommends and implements corrective actions.
• Provides day-to-day oversight of provider schedules across all IBH services, including template optimization, appointment reminder and confirmation workflows, waitlist and cancellation backfill, and same-day access.
• Participates in rapid-cycle improvement (PDSA) work, learning sessions, huddles, and data reviews; helps standardize and spread successful workflows across IBH sites.
• Supports the improvement of service delivery across all IBH services, including recovery services, and contributes to grant deliverables and quality measures (e.g., UDS depression screening and follow-up, HEDIS behavioral health measures).

• Works alongside clinicians, clinical supervisors, psychiatry providers, peer recovery specialists, Community Health Workers, grants teams, and all departments, especially Operations, to coordinate care and resolve barriers to access.
• Cross-trains with the Operations department to understand front-office, call center, scheduling, registration, and eligibility workflows, and to align BH processes with clinic operations.
• Coordinates care monitoring and follow-up schedules with families and maintains contact between families and service providers to monitor progress.
• Attends and contributes to staff meetings, case conferences, interdisciplinary team meetings, and open discussion forums; fosters a collaborative, patient-centered, and advocacy-oriented team environment.
• Participates in continuing education and professional development and maintains current knowledge of behavioural health navigation, care coordination, and payer requirements.

• Provides navigation support across all IBH services, including warm hand-offs from primary care, engagement of patients with positive screens, and re-engagement of patients lost to follow-up.
• Coordinates access, and…