Benefits Coordinator

Human Resources Benefits Administrator

Under general supervision, performs other related duties.

Works under the general supervision of the Director of Human Resources; does not exercise supervisory responsibilities. Serves as the lead worker to Human Resources benefits administration support staff.

The following essential functions are those that are critical, integral, necessary, crucial, primary and fundamental to the job. Incumbents who possess the requisite skill, experience, education, and other job-related requirements of a position are expected to perform the essential functions of the job with or without a reasonable accommodation. The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities.

Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Administers a variety of benefits programs offered by the City, including medical, dental, vision, life insurance and other programs. Verifies and inputs data directly into various systems; processes enrollments for all insurance programs; monitors and verifies dependent eligibility for benefits; processes COBRA enrollments; monitors retirees activity and benefits enrollments coordinating with PERS, Social Security, Medicare and COBRA.
• Develops and coordinates new employee orientations; prepares informational material; explains and interprets health benefits, personnel policies, procedures and programs.
• Coordinates annual city-wide employee health benefits fair.
• Inputs new hires into City payroll/personnel program; verifies accuracy of all information relevant to each employee including reviewing, analyzing and verifying salary adjustments, tax exemptions, employee demographics, benefits electives, transfers, title changes, resignations, retirements, terminations, discipline, dismissals, and all information which impacts an employee's personnel profile, payroll data, and/or benefits information.
• Tracks, researches and reports on various types of Federal and State protected leaves, such as Family Medical Leave Act (FMLA), leaves of absence, pay decreases and disciplinary measures, maternity leave and others. Responds to inquiries regarding vacation, sick leave, holiday leaves and accrual leave banks and policies.
• Identifies employee leave and benefits concerns, resolves issues in a timely manner, recommends appropriate employment status actions to the Human Resources Director and performs and follows through with appropriate action.
• Ensures all benefits and leave of absence information is current and accurately maintained in the Human Resources Perspective system, departmental databases and files; ensures confidentiality and compliance with relevant laws, such as Health Insurance Portability and Accountability Act (HIPAA).
• Consults with employees and their families regarding death claims.
• Prepares and processes various highly confidential reports and/or documents relating to labor negotiations, DMV records, personnel records and files, Council and/or Commission reports.
• Coordinates city-wide identification badge program, including generating confidential security codes, verifying data entered into database system, maintain the software and hardware components, inventory control of badges, accessories, ink cartridges and other materials.
• Composes and generates various types of correspondence keeping employees and retirees informed of updates in benefits administration and policies of the City, including status of PERS Social Security benefits options, information and deadlines. Keeps up-to-date on benefits regulations, laws, procedures and administration in the field of human resources in general and in state-wide public service specifically.
• Coordinates communication with other City departments and personnel, insurance companies, health organizations and governmental agencies; maintains communication with retired employees regarding benefits.
• Assists management in developing and implementing new operational procedures to accommodate legislative changes; develops and monitors operational procedures to enhance workflow and program effectiveness.
• Assists in identifying and writing standard operating procedures and guidelines for leave of absences and benefits for employees and staff to follow. Responds to inquiries and complaints regarding benefits programs and payroll problems. Analyzes and participates in resolving problems and issues, conducts research when necessary.
• Ensures all employees are informed of their benefit eligibility according to collective bargaining agreement(s) and/or other City policies and procedures; ensures all benefit plan documents, summary plan descriptions, booklets and information brochures are accurate and current for dissemination.
• Provides information and assistance in person or on the…