IT Support Analyst

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in-home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging.

As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission‑driven care teams continue to help participants live well on their own terms.

Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit

The IT Support Analyst will play a crucial role in ensuring the smooth operation of Habitat Health’s IT infrastructure. This position involves providing technical support to staff, troubleshooting hardware and software issues, and maintaining system security and efficiency. The analyst will work closely with other IT professionals and healthcare staff to support clinical and administrative functions, ensuring that all IT systems are reliable, secure, and compliant with healthcare regulations.

This is an entry‑level to early‑career position ideal for candidates with 1–3 years of IT support experience who are looking to grow their careers in enterprise technology support.

This is an on-site role, covering our clinic locations in West Covina and Compton. The analyst will spend 50-75% of the time on-site at these locations and work remote for the remainder. Some travel may be required outside of the region. The ability to travel between sites is necessary for employment.

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, network connectivity, and application issues.
• Respond to helpdesk tickets, phone calls, emails, and walk‑up support requests.
• Document incidents, service requests, and resolutions within the IT ticketing system.
• Escalate complex issues to senior IT staff or third‑party vendors when appropriate.

• Install, configure, and maintain Windows‑based computers and related hardware.
• Perform new hire onboarding and employee offboarding activities.
• Deploy software, security updates, and operating system upgrades.
• Track and maintain inventory of IT assets, including computers, monitors, mobile devices, and accessories.

• Support Microsoft 365 applications including Outlook, Teams, One Drive, and SharePoint.
• Assist with user account management, password resets, and access requests.
• Support conference room technology and audiovisual equipment.
• Experience with Telephony solutions a plus.

• Assist with basic networking tasks including troubleshooting connectivity issues.
• Support wireless access points, printers, scanners, and other network‑connected devices.
• Coordinate with infrastructure and cybersecurity teams to resolve technical issues.

• Deliver a high level of customer service and professionalism in all interactions.
• Communicate technical information clearly to non‑technical users.
• Follow established IT policies, procedures, and security practices.

• Bachelor’s degree in healthcare, technology or business disciplines.
• One to three years of experience in the following key areas:
• Desktop hardware support and deployment.
• Microsoft domain and tenant configuration and support.
• Managing network infrastructure.
• Managing endpoint devices.
• Systems troubleshooting.
• Familiarity with other 3rd‑party healthcare IT systems.
• Skilled in installation and configuration of Microsoft products.
• Excellent written and oral communication skills.
• Aligns with our…