Director of Freight Forwarding​/Branch General Manager

Director of Freight Forwarding / Branch General Manager

We are seeking a proactive, entrepreneurial-minded Director of Freight Forwarding / Branch General Manager to lead and grow our freight forwarding operations. This is a high-impact leadership role where you will oversee all aspects of the business, including sales, marketing, operations, customer service, P&L management, and employee development. As we continue to expand our U.S. footprint, we are looking for a self-starter who can drive business development efforts, build strategic partnerships, and scale both revenue and service capability.

This role is ideal for a candidate who thrives in a growth-stage environment, is not afraid to get hands-on, and is comfortable making strategic decisions while leading by example. Fluency in Korean and English is required to communicate effectively with headquarters, partners, and clients.

Business Development & Growth
- Proactively identify and pursue new business opportunities in freight forwarding and logistics.

- Develop and maintain strong relationships with key customers and partners.

- Represent the company externally to grow brand presence and regional influence.

- Launch and execute initiatives to penetrate new markets and drive consistent revenue growth.

Strategic Leadership & P&L Ownership
- Own and manage the branch’s full Profit & Loss (P&L) accountability.

- Set short- and long-term goals for sales and operational performance.

- Lead budget planning, forecasting, and KPI tracking.

Freight Forwarding Operations
- Oversee air, ocean, import/export, and domestic freight operations.

- Ensure service excellence, compliance, and continuous process improvement.

- Lead vendor and carrier negotiations and manage service-level agreements (SLAs).

Team Leadership & HR Management
- Hire, train, and mentor staff across operations, sales, and support.

- Drive a high-performance culture by setting clear expectations and leading by example. Handle performance reviews, disciplinary actions, and ongoing professional development.

Customer Experience & Communication
- Foster a customer-first culture and ensure seamless handling of escalations and service delivery.

- Establish proactive communication protocols with internal teams and external clients.

- Maintain transparency and responsiveness across all departments.

Contract, Vendor & Compliance Management
- Oversee contract administration, rate filings, and legal documentation with clients and vendors.

- Ensure compliance with all local, federal, and international trade regulations.

- Serve as the key contact for regulatory bodies and service partners.

Qualifications
- Minimum 7-10 years of freight forwarding or logistics experience, with at least 3 years in a senior leadership role.

- Proven ability to build new business and grow existing accounts.

- Strong understanding of freight operations, customs compliance, and international logistics.

- Full P&L management experience.

- Bilingual in Korean and English (spoken and written) Required.

- Excellent leadership, negotiation, and client relationship management skills.

- Proficiency with logistics systems (e.g., Cargowise, SAP, etc.) and Microsoft Office.

- Bachelor’s degree in Business, Logistics, Supply Chain, or related field (MBA is a plus).

Key Traits
- Proactive and Strategic Thinker
- Entrepreneurial and Revenue-Driven
- Confident Decision Maker
- Strong Leadership and Team Management
- Bilingual Communicator (Korean/English) - Results-Oriented with High Accountability

Work Conditions
- Salary: $85,000-$105,000 (based on experience)
- Employment Type:

Full-Time, On-Site

- Location:

Compton, CA

- Work Hours:

Monday-Friday, 8:00 AM - 5:00 PM

Company Benefits
- Health, Dental, Vision Insurance 100% coverage for you and your family
- Paid Time Off - 401(K) with Company Match
- Free Daily Lunch Catering
- Annual Performance-Based Incentives
- Certification Recognition Program
- Fitness Center Membership Subsidy Program