Quality Manager

Lead Quality in a High-Volume Manufacturing Environment

We are seeking an experienced Quality Manager to lead site quality operations within a fast-paced, high-volume manufacturing facility operating 24/7 across multiple shifts.

Location: Rancho Dominguez, CA (onsite)
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Salary: $100,000–$120,000 annually, based on experience
Employment Type: Direct Hire

This operation produces millions of personalized products each month while supporting numerous customer‑specific requirements related to product configuration, quality, security, packaging, and service. The Quality Manager will be responsible for strengthening manufacturing quality performance, driving an effective Quality Management System, preventing customer escapes, reducing defects and rework, and promoting a proactive quality culture throughout the facility.

This is an ideal opportunity for a hands-on Quality leader who enjoys being close to production, solving complex manufacturing problems, and partnering across Operations, Engineering, Maintenance, IT, Process Improvement, and Customer Service.

• Lead, coach, and develop the site Quality team supporting a multi-shift, 24/7 manufacturing operation.

• Ensure consistent Quality coverage and standards across all production shifts.

• Establish clear ownership and accountability for site quality performance.

• Develop team capabilities through training, coaching, qualification, and performance development.

• Promote a prevention‑focused quality culture rather than relying primarily on inspection and correction.

• Monitor and improve key Quality metrics including:

  • Customer complaints and quality escapes

  • Internal defects

  • First Pass Yield / Right First Time

  • Scrap and rework

  • CAPA effectiveness

  • Process capability

  • Audit performance

• Support quality performance across both high‑speed automated equipment and manual manufacturing processes.

• Ensure products meet defined customer and process specifications.

• Identify recurring defects, process variation, and emerging quality risks using data‑driven analysis.

• Use tools such as SPC, Pareto analysis, capability analysis, and quality trending to identify improvement opportunities.

• Partner with Operations, Engineering, and Maintenance to troubleshoot production‑related quality concerns and implement sustainable solutions.

• Lead investigation and resolution of customer complaints, nonconformances, and significant quality incidents.

• Coordinate containment activities and cross‑functional root‑cause investigations.

• Drive corrective and preventive actions through completion and verify their effectiveness.

• Focus on eliminating recurring causes rather than relying on temporary corrections.

• Participate in customer‑facing quality discussions related to performance, complaints, corrective actions, and improvement initiatives.

• Ensure timely and accurate communication regarding quality issues and corrective actions.

• Own site‑level implementation and continuous improvement of the Quality Management System (QMS).

• Maintain compliance with applicable corporate, customer, regulatory, and certification requirements.

• Lead or support:

  • Internal audits

  • Customer audits

  • Third‑party and certification audits

  • Audit corrective actions

• Support certification and accreditation requirements including ISO 9001, PCI, CQM
  , and other applicable standards.

• Maintain strong audit readiness across the facility.

• Use structured risk‑assessment methods, including FMEA
  , to identify potential quality and process risks.

• Ensure customer‑specific requirements are translated into work instructions, inspection criteria, quality plans, and production controls.

• Lead Quality involvement in new customer launches, new products, equipment installations, and major process changes.

• Partner with Engineering, Operations, IT, Program Management, and other departments during implementation.

• Participate in:

  • FMEA

  • Control plans

  • Risk assessments

  • Process validation

  • Testing and qualification

  • Production‑readiness reviews

• Ensure new…