Clinical Case Manager Lead

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program, and drug and alcohol rehabilitation. Learn more la.org.

Pay Rate: $34.77 - $36.60 Per Hour

Benefits: VOALA offers competitive medical, dental, vision and retirement benefits

The Clinical Case Management Team provides clients with the highest levels of acuity and co‑morbidities individualized care through access to service linkages, counseling, treatment planning, and crisis intervention methods in order to prepare individuals for further success. The Lead Clinical Case Manager supervises services for clients with multiple psychological co‑morbidities to facilitate successful re‑entry into society. This position combines administrative/office duties and field/outreach work and is responsible for managing the most complex client cases while coaching and mentoring junior staff.

• Assigns and monitors case load of the team:
  • Review daily referrals and screenings of potential clients.
  • Designates clients to case manager for intake and ensures all supporting documents are verified.
• Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information to develop a case plan.
  • Develops support systems to meet client needs, coordinates and facilitates move‑in activities, rental negotiations, and service referrals as required.
  • Makes home and field visits to assigned clients weekly.
• Monitors case managers on a regular basis to determine quality and effectiveness of services provided.
  • Reviews cases with Program Coordinator/Manager and the Clinical Case Management Team.
  • Audits case files for completeness and accuracy and compliance with regulatory requirements (HIPAA, local law enforcement requirements).
  • Conducts crisis intervention as necessary.
• Assists case managers by identifying and coordinating available services to maintain/obtain client self‑sufficiency and family stabilization.
  • Makes referrals to community providers for therapeutic, social, educational, and medical resources.
  • Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy.
• Provides training, supervision, and problem‑solving guidance for the Case Management Team in close consultation with clinicians.
• Develops, performs, and assists with workshops pertaining to program services that meet client needs.
• Attends court as the client liaison as part of case management.
• Participates and assists with outreach events.
• Other duties as assigned.

• Services must be provided on‑site; supervisors must be on site to provide proper direction and oversight.
• Coaches and mentors junior staff.
• Other duties may be subject to change.

All employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities.

Requirements:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
• Current TB screening and immunization records (within 5 days of hire).
• Copy of current professional license (if applicable).
• Current BLS certification (within 15 days of hire).
• Valid Real .
• Completion of all required trainings (within 30 days of hire).
• Ability to perform under circumstances of possible emotional stress and conflict involving difficult, uncooperative, and potentially aggressive clients.

Education:

• Master's degree in social work, psychology, or counseling from a fully accredited college or university.
• Registered with the Board of Behavioral Sciences as an Associate Clinical Social Worker (ASW) or Associate Marriage and Family Therapist (AMFT).

Experience:

• Minimum of 3 years of complex clinical experience in…