Paratransit Dispatcher

Under general supervision, performs para-transit dispatch duties; answers phones and enters transit requests into computer; notifies drivers of cancellations and schedule changes; monitors status and locations of vehicles to ensure all scheduled work is performed in a timely manner; follows established City policies and procedures regarding the transportation of elderly and/or passengers with physical disabilities; maintains positive public relations with a broad range of passengers in the provision of transportation services;

and performs other related duties. Works under the general supervision of the Neighborhood Center Manager; does not exercise supervisory responsibilities.

• Performs dispatch duties; notifies drivers of cancellations and schedule changes; answers phones and enters transit requests into computer; confirms pick-up and drop-off times for the following day.
• Monitors status and locations of vehicles to ensure all scheduled work is performed in a timely manner.
• Reports equipment malfunctions to supervisor for resolution.
• Answers questions from passengers regarding schedules and routing; listens to complaints regarding delays or problems encountered in the provision of services.
• Maintains timely and accurate radio and telephone contact with drivers; keeps dispatcher informed regarding delays, breakdowns and client transportation problems encountered; completes required paperwork.
• Maintains courteous, professional and efficient manner in passenger relations.
• Participates in safety and related training programs.
• Performs related duties and responsibilities as assigned.

Possession of a High School diploma, G.E.D. or equivalent; AND six (6) months of related experience; OR an equivalent combination of education and experience.

• Must possess a valid California Class B Driver’s License/Passenger Endorsement.
• First Aid and CPR.

• City organization, operations, policies and procedures.
• City Code, City Ordinances, and Standard Operating Manual.
• Transit operations and area streets and highways.
• Safety practices including first aid.
• Standard office principles and procedures including recordkeeping.
• Telephone etiquette and customer service protocol.
• Personal computer usage and applicable software.

• Following established City policies and procedures regarding the transportation of elderly and/or passengers with physical disabilities.
• Operating 2-way radio system and learning/using 10-codes.
• Promoting and enforcing safe work practices.
• Following oral and written instructions.
• Operating standard office equipment and a personal computer utilizing standard and specialized software.
• Effective verbal and written communication including hearing normal conversation.
• Establishing and maintaining effective working relationships with staff, City departments, outside agencies, passengers and the general public.

• Work is primarily performed in a standard office environment.
• Work may involve exposure to wet surfaces, occasional loud noise and dust.
• Work requires lifting up to 10 lbs., carrying and driving.
• Moderate finger dexterity and near vision is required.

The City's comprehensive fringe benefits program includes: retirement (Public Employees' Retirement System), medical, dental, life and vision insurances, deferred compensation, sick and vacation leaves, after-hours education reimbursement, ride share program, uniform allowance and other provisions.