Member Services Representative

Member Services Representative

Locations:

+ Comstock Park, MI

+ Rockford, MI

+ Kentwoood, MI

(Branches are approximately 10 miles apart; candidates may support both as needed.)

Schedule:

Monday-Friday, 8:45 AM - 5:15 PM

Employment Type:

6-Month Contract-to-Hire

Work Environment:
Onsite (Branch Banking)

Overview

We are hiring Member Services Representatives (Tellers) for three branch locations in the West Michigan area. This role is ideal for individuals who are passionate about delivering exceptional customer service, maintaining accuracy in financial transactions, and creating a positive in-branch experience.

You will serve as a key front-line contact, assisting customers with transactions, answering questions, and providing information on products and services while ensuring efficient daily branch operations.

Key Responsibilities Customer Service & Member Support

+ Provide friendly, professional, and solution-oriented service to customers

+ Assist with inquiries, account questions, and service requests

+ Educate customers on available financial products and services, including:

+ Basic loan offerings

+ Business accounts

+ Specialty/fiduciary accounts

+ Deliver a high-quality customer experience by going above and beyond to meet needs

Transaction Processing

+ Accurately process a variety of transactions, including:

+ Deposits and withdrawals

+ Check cashing

+ Credit card advances

+ Money orders and cashier's checks

+ Utilize internal banking systems (e.g., CBX or similar platforms)

+ Maintain and balance a cash drawer daily with strong attention to detail

Operations & Collaboration

+ Partner with internal teams to research and resolve customer issues

+ Ensure timely follow-up and accurate issue resolution

+ Support other branch locations as needed to maintain service coverage

+ Participate in community engagement initiatives and events

+ Perform additional administrative and operational duties as assigned

Qualifications Required

+ 1-3 years of customer service experience (face-to-face preferred)

+ Strong interpersonal and communication skills

+ Demonstrated commitment to delivering excellent customer service

+ Basic math and cash-handling aptitude

+ Proficiency with computers and general systems

+ Strong attention to detail and ability to multitask effectively

+ Reliable attendance and stable work history

Preferred

+ Previous banking or credit union experience

+ Cash handling experience

+ Familiarity with banking systems such as CBX or similar platforms

Work Environment & Culture

+ Modern branch environment with updated technology and equipment

+ Team-oriented atmosphere with strong leadership support

+ Opportunity to work across multiple nearby locations for added variety

+ Customer-focused, community-driven culture

Benefits & Growth Opportunities

(Available upon conversion to full-time)

+ Comprehensive benefits package

+ 401(k) with employer match

+ No weekend hours

+ Career advancement opportunities (Level II/III roles, leadership pathways)

+ Stable organization with strong employee culture

Why This Role Matters

This position plays a vital role in ensuring a seamless and positive experience for customers visiting the branch. As a front-line representative, you will build relationships, solve problems, and help support the financial needs of the community while contributing to overall branch success.

Job Type & Location

This is a Contract to Hire position based out of Comstock Park, MI.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Comstock Park,MI.

Final date to receive applications

This position is anticipated to close on Jun 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual…