Accounts Receivable Specialist Job in Concord, CA

Accounts Receivable Specialist

We are looking for an Accounts Receivable Specialist to join a healthcare organization in a contract-to-permanent capacity. This role supports customer account management by addressing billing concerns, resolving payment-related questions, and providing responsive service across a high volume of daily interactions. The ideal candidate is organized, customer-focused, and comfortable balancing receivables tasks with account support responsibilities in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries related to services, invoices, account activity, and other billing matters with professionalism and accuracy.

• Manage a high volume of inbound and outbound calls each day, ensuring timely follow-up and consistent communication with customers and internal teams.

• Investigate and resolve customer concerns, document account notes in the system, and take ownership of issues through completion.

• Review billing records, explain invoice details, and apply incoming payments to the appropriate customer accounts.

• Contact customers regarding past-due balances and support collection efforts by encouraging prompt payment.

• Process account updates such as adjustments, refunds, credit card transactions, and expedited payment requests in accordance with company procedures.

• Assess requests to discontinue service, attempt to preserve the customer relationship when appropriate, and complete cancellation steps when needed.

• Coordinate equipment pickup following account closure and direct calls or requests to the appropriate department when additional support is required.

• Scan, organize, and maintain written correspondence and account documentation for accurate recordkeeping.