Optometric Assistant

The duties of the optometric assistant include, but are not limited to: answering phones, scheduling appointments, insurance authorization/submission, patient pre-testing, patient contact lens and glasses orders, frame selections, contact lens training.

The optometric assistant is essential to providing a good experience for the patient, beginning with a warm greeting as people enter the office, a friendly and professional demeanor over the phone when answering questions and scheduling appointments. The optometric assistant will handle insurance authorizations and billing, perform the appropriate pre‑exam tests, and assist patients with the frame selection and ordering process.

This position involves ordering contact lenses for patients, following up on jobs that have been ordered, checking in jobs when they come in, and calling patients with job status reports. When patients pick up their orders, the orders are checked for accuracy and adjusted to fit if necessary. Patient services also include adjusting and repairing glasses for walk‑in patients when necessary.

The optometric assistant is also required to handle and track financial transitions with patients. This includes taking payment, processing credit cards, and handling patient ledgers.

• Customer service
• Answering phones
• Scheduling
• Processing outgoing/incoming glasses and contact lens orders
• Frame selection, dispensing, adjusting, and repairs
• Patient pre‑testing
• Insurance billing
• Maintaining clean office condition/appearance
• Contact lens training

• Good communication skills
• Ability to Multi‑task
• Good math skills
• Must be a quick learner
• Customer service‑oriented attitude
• Ability to work as a team player