Product Development Manager

Working for Pacific Service Credit Union

We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.

What's in it for you?

Health insurance coverage:
We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.

401k:
We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service.

Bonus program:
All employees are rewarded for attaining our annual organizational goals.

Tuition Reimbursement program for employees eligible after six months of service.

Recognition program where employees can be nominated by management, their peers or by members.

Employee referral bonus.

Student Loan Repayment Assistance:
Contributions toward your student loans every month by the credit union after six months of service.

Employees are eligible to receive a consumer loan rate discount

Vacation and sick time:
Full-time employees receive more than two weeks' vacation per year, 11 paid holidays and 10 days of sick leave.

Our Hiring Process

We believe it's important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.

Apply:
Submit your resume for one of our job openings.

Our Talent Team and our partner - Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.

In-Person Interview:
After a screening call with TQC, we'll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).

If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!

About this Role

At Pacific Service Credit Union, we are committed to strategic growth through trust, innovation, and operational excellence. By empowering our internal teams with the tools and support they need to succeed, we strengthen organizational efficiency, ensure compliance, and advance our mission of enhancing member financial well-being.

The Product Development Manager is responsible for managing, coordinating, and executing the design, enhancement, and performance of the credit union's retail and digital product portfolio, including checking and savings accounts, credit cards, auto loans, mortgages, and the digital banking platform.

The role implements and supports product strategies while monitoring performance and tracking outcomes to ensure alignment with member needs and organizational objectives. As a key leader within the Enterprise Product & Delivery Office (EPDO), the Product Development Manager guides and coaches cross-functional teams, facilitates collaboration between product management and project delivery, and delivers solutions that drive growth, profitability, and enhanced member experience.

The Product Development Manager exercises independent judgment and discretion on matters of significance, including product strategy, pricing, risk considerations, and investment prioritization, and makes recommendations that materially impact financial performance, member experience, and enterprise growth outcomes. The role also manages, coaches, and develops assigned staff, with direct responsibility for performance management, and operates with a high degree of autonomy in setting product direction and making decisions that influence product performance and overall business results.

This role requires a hands-on leader with strong organizational and communication skills, and a proven ability to deliver results through effective planning, prioritization, and effective execution. The position supports the organization's goals by managing day-to-day operations, coaching, and developing staff, supporting strategic initiatives, and driving positive member/service outcomes.

Essential Job Functions

Product Strategy & Planning

* Manage the product strategy and roadmap for assigned product lines (e.g., deposits, loans, digital).

* Independently evaluate and make strategic recommendations regarding product direction, pricing, and feature prioritization, with significant impact on revenue, cost structure, and member growth.

* Lead market research, competitive analysis, and member insights to identify opportunities for innovation and differentiation.

* Partner with Finance to establish pricing, profitability targets, and performance metrics.

* Align product initiatives with enterprise goals and resource priorities through EPDO governance.

Product Strategy & Planning

* Lead the end-to-end development process for new or enhanced products - from concept through launch and…