Alarm Dispatch Operator

$21- $23/hour + Bonus Opportunity (up to $600/month!)

Position Summary:

Are you quick to respond in high‑stakes situations and thrive in a fast‑paced environment? Join our team as an Alarm Dispatcher to protect people and property by responding to alarm signals and phone calls, managing customer requests and providing peace of mind.

• Monitor and respond promptly to incoming alarm signals and calls, ensuring timely action.
• Initiate outbound calls to customers, police, fire departments, and emergency contacts to coordinate effective responses.
• Provide exceptional customer service, maintaining professionalism and calm under pressure.
• Process and review daily alarm reports, ensuring accuracy and timely follow‑up on any issues.
• Identify and troubleshoot customer concerns, working to resolve issues efficiently and effectively.
• Assist with administrative and operational support as needed to ensure smooth daily operations.
• All other miscellaneous responsibilities and other duties as assigned.

• No prior experience required – we train you.
• 1–2 years of customer service or related experience preferred.
• Good written and oral communication and customer service skills.
• Strong work ethic and detail oriented.
• Basic computer proficiency required, including data entry and the ability to multitask effectively in a fast‑paced environment.
• High School Diploma or equivalent required.
• Demonstrate a calm, reliable, and team‑orientated mindset with a strong desire to help others.
• Must be available to work nights, weekends, and holidays; schedules are fixed and do not rotate.
• Final applicant must be able to pass a pre‑employment screening process.

• Ability to sit for extended periods while using a headset and computer.
• Frequent use of hands and fingers to operate a keyboard, mouse, and telephone system.
• Clear verbal communication skills and auditory acuity to engage in conversations for long durations.
• Occasional lifting of items up to 10 pounds, such as office supplies or small packages.
• Visual ability to read screens, scripts, and documents throughout the shift.
• Fast‑paced, structured office or remote environment with frequent inbound and/or outbound calls.
• Continuous interaction with customers, often handling high call volumes and emotionally charged situations.
• Scheduled shifts, which may include evenings, weekends, or holidays depending on business needs.
• Requires adherence to set performance metrics (e.g., call handle time, quality scores, schedule adherence).
• Work is performed in a climate‑controlled setting with minimal physical risk, though high mental focus is required.
• May involve use of multiple monitors, CRM systems, and call center software.

• Our Alarm Dispatch department operates 24/7 to ensure we are always protecting our customers. While team members are assigned to consistent shifts after training, we are currently looking for candidates with open availability, including day, swing, and graveyard shifts.
• Initial training is held during daytime hours, and flexibility is important during this period. After training, shift assignments are stable and consistent.
• Potential for remote work after completing training.

We offer a competitive starting wage of $21–$23 per hour, based on experience, along with additional incentives:

• Monthly performance bonuses of up to $600.
• Shift differentials for evening and overnight hours.
• Language pay differentials for bilingual team members.

• Medical, dental, vision, life insurance, and 401(k) with company match.

Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching.

• 40‑Hour Workweek with Overtime Opportunities
• Paid Training and a Clearly Defined Career Path (Level System)
• Alarm System Purchase Plan and Employee Discounts
• Vacation, Sick Time, Holidays, Bay Alarm Days