Planet Fitness - General Manager Concord, CA

Location: Concord, CA 94520, USA.
Pay: $26.00 - $28.00 per hour.

The Club Manager will oversee gym operations to ensure an exceptional “Judgement Free” member experience and a financially successful club. The role leads a team of employees in a positive, motivating manner while providing continuous assistance in employee training and development.

• Recruit, hire, train and develop a high-performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Schedule staff, ensure all shifts are covered and deliver exceptional customer service at all times.
• Lead front desk activities: greet members, answer phones, check members into the system, tour and sign up new members, log amenities, communicate updates or events.
• Facilitate member requests and resolve member issues and questions.
• Oversee cleanliness and maintenance of facility, ensuring front desk area and lobby are clean and orderly; assist in regular facility cleaning and club upkeep.
• Ensure safety of employees, members and club property; locate needed repairs and report to Facilities Maintenance.
• Manage marketing efforts; train staff on all promotions.
• Authorize expenditures and refunds; make daily bank deposits.
• Prepare HR-related forms and submit to Corporate HR and Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Provide backup support for any employee who is absent.
• Perform other duties as assigned based on club needs.

• Must be 18 years of age or older, have a high school diploma/GED equivalent and a passion for fitness and health.
• 1–3 years of experience in a management role (preferred).
• Computer proficiency (Microsoft Suite) and ability to learn systems quickly.
• Strong leadership, team building and coaching skills.
• Direct experience managing customer-focused teams in the fitness or similar industry.
• Exceptional customer service and conflict resolution skills.
• Hard-working, enthusiastic, energetic management style.
• Organization, problem-solving, and planning skills.
• Ability to work independently as well as part of a team.
• Valid driver's license, acceptable driving record and own reliable transportation.

• Continual standing and walking.
• Continual talking and listening in person or on the phone.
• Must be able to lift up to 50 lbs and bend, crouch, and reach on a daily basis.
• Will occasionally encounter toxic chemicals.

Taymax Group is an equal opportunity employer and welcomes talent from all backgrounds and perspectives. We provide accommodations for individuals with disabilities upon request.