Police Dispatcher II - Lateral Job Concord area,California USA,Customer Service/HelpDesk

Police Dispatcher II - Lateral

The Concord Police Department is seeking a qualified, POST-certified Police Dispatcher II to provide safe and efficient dispatch services in a busy, high‑pressure environment. The successful candidate will perform radio and telephone dispatch duties, monitor status, gather and disseminate information, maintain records, and assist in training entry‑level dispatchers.

Responsibilities

Receives, classifies, prioritizes, and responds to routine and emergency calls, entering information into the computer and transmitting messages.

Assigns calls to police units, determines required response resources, and coordinates with patrol supervisors.

Monitors video terminals and radio frequencies, making online changes as needed and calling out personnel and agencies.

Determines appropriate communication channels and research resources, selecting from telephone lines, radio channels, and computerized systems.

Provides information on warrants, vehicle records, driver’s license status, parole, and criminal history to officers and other parties.

Accesses and updates information in law‑enforcement data systems containing confidential data.

Cont actors persons in the internal chain of command, relatives, employers, hospitals, public‑safety personnel, and other agencies to obtain information.

Monitors public‑safety, emergency preparedness, and local government radio traffic and takes appropriate actions.

Maintains logs and records of calls, equipment status, and time‑keeping.

Follows alternative procedures when equipment malfunctions, performing shutdowns, restarts, and routine maintenance.

Performs county‑wide radio system duties, issuing bulletins per county protocol.

Assists in training and supports entry‑level dispatchers.

Performs other assigned duties and promotes the City’s Mission, Vision, and Values.

Qualifications

High school diploma or equivalent.
At least three years of related work experience, including one year in a POST‑certified law‑enforcement communications center.
Successful completion of a POST‑certified police dispatcher course and a minimum net typing speed of 35 words per minute; a valid typing certificate issued within the last 12 months is required.
Normal or correctable hearing and eyesight; clear and audible voice for radio and telephone communications.
Valid California driver’s license with satisfactory driving record.
Successful completion of background investigation, including fingerprint and polygraph.
Strong written and oral communication, rapid decision‑making, emotional stability, and ability to multi‑task under pressure.
Technological aptitude to operate multiple computers, radios, and recording equipment.
Familiarity with Concord city maps and ability to read locations and routes.
Knowledge of California laws, FCC regulations, and computer‑aided dispatch systems.

Recruitment Incentives

Signing bonus up to $10,000: $5,000 after the one‑year probation and $5,000 at 18 months of employment.
Front‑loaded leave accruals (80 hours vacation and 96 hours sick leave) in the first year.
Communications Training Officer pay differential: 5% per hour for training duties.

Benefits

Shift differentials: $2.00/hour night shift, $2.50/hour grave shift.
$150/month bilingual pay for qualifying languages.
Participation in CalPERS pension.
Health care plans with optional cash‑in‑lieu of $200.
City‑paid dental insurance and employee‑paid vision insurance.
Vacation 10 days, sick leave 12 days, and 11 paid holidays per year.
Generous tuition reimbursement, 457 deferred compensation, and flexible spending accounts for healthcare, dependent care, and commuting.
Life and disability insurance.
Wellness program offering yoga, fitness classes, health expos, and mental health resources.

EEO/ADA:
The City of Concord is an Equal Employment Opportunity and Americans with Disabilities Act compliant employer. If you require accommodations in the testing process, contact Human Resources at 925‑671‑3308 or hrdept before submitting your application.

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